T'Shara Coutain

Conducted research and compiled information to support departmental work and decision-making. Prepared and reviewed briefs, memoranda, meeting minutes, reports, and official correspondence.

Maintained customer and sales records and organized business documentation. Prepared reports and spreadsheets to support management and daily operations.

Conducted quality reviews and checked adherence to service procedures and standards. Prepared reports on findings and performance trends and communicated improvement opportunities.

Supported daily operations, monitored team performance, and coordinated workflow. Coached employees and assisted with escalated customer issues and resolution.

Coordinated daily assignments and supported team members in meeting operational targets. Assisted with onboarding and provided guidance to new employees.

Handled customer inquiries and complaints by telephone while following established procedures. Provided clear information and support, processed orders, and documented customer interactions.

Performed front-office and administrative duties, including answering calls and responding to inquiries. Prepared invoices, managed correspondence, and maintained confidential client records.

Bachelor of Science in International Relations with a minor in Public Sector Management, completed in 2023.

Certificate in Communication Studies from UWI Open Campus.