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Tyra Manson

@tyramanson

Process Analyst at Carenet Health who reviews workflows, identifies efficiency opportunities, and presents data-driven recommendations.

Trinidad and Tobago

Message

At Carenet Health, I review operational workflows, identify efficiency opportunities, and present recommendations to stakeholders. I was promoted to Process Analyst after demonstrating performance and analytical capability.

Previously, I monitored quality performance at Carenet Health and worked in quality assurance, customer care, and retention roles at Digicel. I analyzed trends, coached frontline teams, facilitated training, and contributed to service-quality improvements.

Experience

Work history, roles, and key accomplishments

Current

Process Analyst

Current

Carenet Health

Oct 2025 - Present (1 year)

Lead process reviews, evaluate operational workflows, surface efficiency opportunities, present recommendations to stakeholders, and support business-improvement initiatives through data-driven decision making.

Process Analysis Continuous Improvement Data Analysis Stakeholder Communication Operational Efficiency Problem Solving

Quality Analyst

Carenet Health

Mar 2025 - Oct 2025 (7 months)

Monitored quality performance, analyzed trends, delivered actionable feedback, and partnered with leadership to improve compliance, customer experience, and operational results.

Quality Assurance Performance Monitoring Data Analysis Feedback Compliance Customer Experience

Customer Retention & Aftersales

Digicel

Dec 2023 - Feb 2025 (1 year 2 months)

Drove customer-retention initiatives, resolved escalated concerns, strengthened customer loyalty, and contributed to revenue protection through effective problem resolution.

Customer Retention problem resolution Customer Loyalty Revenue Protection Escalation Management

Customer Service Professional

Amplia Communications

Jul 2023 - Nov 2023 (4 months)

Delivered high-quality customer support, resolved service inquiries efficiently, and maintained strong customer-satisfaction standards.

Customer Support Service Enquiry Resolution Customer Satisfaction

Quality Assurance Agent

Digicel

Aug 2019 - Mar 2023 (3 years 7 months)

Evaluated customer interactions, conducted quality assessments, coached frontline teams, facilitated training sessions, and contributed to sustained service-quality improvements.

Quality Assurance Coaching Training Facilitation Customer Interaction Evaluation Service quality

Customer Care Agent

Digicel

Sep 2018 - Aug 2019 (11 months)

Provided customer support across a high-volume environment while consistently meeting performance, service, and satisfaction targets.

Customer Support High Volume Performance Targets Service Satisfaction

Education

Degrees, certifications, and relevant coursework

COSTAATT

Associate Degree, Business Administration

Pursuing an Associate Degree in Business Administration, currently in progress.

Providence Girls' Catholic School

CXC and CAPE, General Studies

Completed CXC with 7 passes including English Language, Mathematics, Principles of Business, Social Studies, Geography, Food & Nutrition, and English Literature. Also completed CAPE in Management of Business, Communication Studies, Literature, and Caribbean Studies.