AMOY WALTERS
@amoywalters
Dedicated customer service professional with extensive hospitality experience.
What I'm looking for
I am a passionate customer service professional with a strong background in the hospitality industry. My experience as a waitress at various renowned establishments has equipped me with the skills to provide exceptional service, ensuring guests have a memorable dining experience. I thrive in fast-paced environments and take pride in my ability to communicate effectively with diverse clientele.
Throughout my career, I have consistently demonstrated my commitment to excellence by greeting and escorting guests, presenting menus with detailed information, and ensuring that all their needs are met promptly. My previous role as a customer service agent further honed my problem-solving skills, allowing me to resolve customer complaints efficiently while maintaining a positive demeanor.
I am eager to leverage my skills in a new role that allows me to contribute to a reputable company while continuing to grow both personally and professionally. I believe in fostering a collaborative work environment and am dedicated to supporting my team in achieving our shared goals.
Experience
Work history, roles, and key accomplishments
Waitress
Ocean Coral Spring
Jul 2024 - Present (11 months)
As a waitress, I greet and escort guests to their tables, present the menu, and provide detailed information about food and beverages. I also prepare tables, inform guests about specials, and serve food and drinks.
Waitress
Sandals Dunn’s River
Jun 2023 - Apr 2024 (10 months)
In my role as a waitress, I greeted guests, presented the menu, and provided information about food allergies. I also prepared tables and served food and beverages while ensuring a pleasant dining experience.
Waitress
Bahia Principe Luxury Runaway Bay
Jul 2022 - Dec 2022 (5 months)
As a waitress, I greeted guests and informed them about the self-service buffet. I provided detailed information about dishes and managed beverage refills to enhance guest satisfaction.
Customer Service Agent
Teleperformance
Sep 2019 - Apr 2020 (7 months)
In my role as a customer service agent, I handled calls, resolved customer complaints, and provided information regarding company policies and loan applications.
Intern
National Health Fund (NHF)
Jun 2019 - Aug 2019 (2 months)
During my internship, I assisted in copying patient prescriptions, gathering medications, and distributing them to patients, ensuring accuracy and efficiency.
Sales Clerk
Bashco Trading Company
Aug 2015 - Nov 2018 (3 years 3 months)
As a sales clerk, I greeted customers, assisted them in locating items, answered questions, and managed inventory on the shelves.
Education
Degrees, certifications, and relevant coursework
Heart Trust NTA
High School Diploma, High School Diploma Equivalent
2021 - 2023
Youth Employment Digitization Animation Industry Program
Certification, Animation
2019 - 2019
Innovative Employment and Training Services
Certification, Employment Training
2017 - 2017
Holland High School
High School Diploma, General Education
2009 - 2012
Availability
Location
Authorized to work in
Job categories
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