annakaye harrison
@annakayeharrison
Customer service professional with extensive experience in hospitality.
What I'm looking for
I am a dedicated customer service professional with a strong background in the hospitality industry. With years of experience as a server and hostess, I have honed my skills in effective communication and customer satisfaction. My journey began at the Western Hospitality Institute, where I developed a passion for providing exceptional service to guests.
Throughout my career, I have worked in various prestigious establishments, including Royalton White Sands and Jewel Grande Resort and Spa. My roles have ranged from server to restaurant supervisor, allowing me to gain a comprehensive understanding of restaurant operations. I take pride in ensuring that every guest has a memorable dining experience, addressing their needs and preferences with care.
As I continue to grow in my career, I am eager to leverage my creativity and customer service expertise in a position that allows me to contribute to improving customer satisfaction. I believe that my attention to detail and commitment to excellence will make a positive impact in any hospitality setting.
Experience
Work history, roles, and key accomplishments
Hostess
Jewel Grande Resort and Spa
Jan 2020 - Present (5 years 5 months)
Responsible for greeting guests, managing seating arrangements, and ensuring a pleasant dining experience by addressing guest needs.
Restaurant Supervisor
Jewel Grande Resort and Spa
Jul 2022 - Sep 2023 (1 year 2 months)
Oversaw restaurant operations, ensured cleanliness and standards were met, and managed staff assignments while addressing guest feedback.
Customer Service Representative
Advanced Call Centre
Apr 2020 - Nov 2020 (7 months)
Assisted customers with billing inquiries, payment plans, and account management while providing excellent customer service.
Hostess
Royalton White Sands
Nov 2018 - Jan 2020 (1 year 2 months)
Managed guest seating, handled reservations, and ensured a welcoming atmosphere while addressing guest needs and allergies.
Server
Royalton White Sands
Feb 2017 - Nov 2018 (1 year 9 months)
Served as a buffet server, managing guest interactions, ensuring food safety, and maintaining a clean dining environment.
Server
Glistening Waters Restaurant and Marina
Oct 2016 - Feb 2017 (4 months)
Worked as a server, responsible for setting up the restaurant, greeting guests, taking orders, and ensuring customer satisfaction during their dining experience.
Education
Degrees, certifications, and relevant coursework
Western Hospitality Institute
Career Advancement Program, Hospitality Management
2015 - 2016
Participated in the Career Advancement Program, gaining skills in hospitality and customer service.
William Knibb Memorial High
High School Diploma, General Education
2010 - 2015
Completed secondary education with a focus on general proficiency subjects including English Language, Mathematics, and Information Technology.
Wakefield Primary School
High School Diploma, Primary Education
2004 - 2010
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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