Tinotenda Nyabanga
@tinotendanyabanga
Customer support professional with 2.5 years’ B2B live chat and CRM accuracy.
ZimbabweWhat I'm looking for
I’m a Business Administration diploma candidate with 2.5 years of front-desk experience supporting B2B clients via phone, email, and live chat. I handled 50+ daily inquiries, delivering 95%+ customer satisfaction and 99% data accuracy in CRM/Excel.
I’m detail-focused and operationally strong—processing 100+ CRM transactions per week with zero financial discrepancies across 2.5 years. I also reduced document retrieval time by 40% by digitizing a physical filing system into Google Sheets.
I enjoy helping teams improve: I trained 2 junior staff on Zendesk ticketing, phone etiquette, and client escalation procedures. I also handled cash reconciliations up to $5,000 USD/day with 100% accuracy.
Now, I’m seeking a remote Customer Support/Virtual Assistant role where I can bring structured support, fast responses, and clean data. With a dedicated home office, 20Mbps fiber, and reliable power backup, I’m ready to support during Mon-Fri 3pm-12am CAT (weekends flexible).
Experience
Work history, roles, and key accomplishments
Receptionist
Midlands Metals
Jun 2023 - Dec 2025 (2 years 6 months)
Managed 50+ daily calls, emails, and live chats for B2B clients, achieving 95%+ customer satisfaction. Processed 100+ CRM transactions per week with 99% data accuracy and reduced document retrieval time by 40% by digitizing filing into Google Sheets.
Sales Representative
Midlands Metals
Feb 2023 - May 2023 (3 months)
Generated leads via cold calls and walk-ins, converting 15+ new B2B clients in 4 months. Maintained the client database and followed up on quotations using Excel and WhatsApp Business.
Education
Degrees, certifications, and relevant coursework
uniantena
Diploma in Business Administration, Business Administration
2025 -
Diploma candidate in Business Administration at uniantena, expected to complete in December 2026.
Gweru institute of technology
Certificate in Computer Operations, Computer Operations
Completed a Certificate in Computer Operations at Gweru institute of technology in 2022.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Salary expectations
Job categories
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