Naomi Chingombe
@naomichingombe
Virtual Assistant and Customer Support Specialist delivering organized, responsive service for businesses.
ZimbabweWhat I'm looking for
I am a dedicated Virtual Assistant and Customer Support Specialist, focused on professional customer service, administrative support, and client communication. I enjoy helping businesses stay organized, respond to customers efficiently, and maintain strong relationships with clients through clear, timely follow-up.
In my customer-facing roles, I handle customer inquiries through calls and walk-ins, record customer information correctly, transfer calls when necessary, and manage complaints professionally. I also support email and message responses, help customers with product and service information, book meetings, schedule tasks, and complete administrative work such as data entry and data capturing—while always aiming to meet daily targets and deliver excellent customer experiences. I am eager to learn new tools and systems that improve productivity and customer satisfaction, and I’m available to provide reliable remote support.
Experience
Work history, roles, and key accomplishments
Front Desk Receptionist
Mining Company
Mar 2025 - Present (1 year 4 months)
Worked as a front desk receptionist providing customer-facing support and administrative coordination. Supported customer service and sales and marketing activities.
Online Tutor
Ministry of Primary and Secondary Education of Zimbabwe
May 2023 - Present (3 years 2 months)
Provided online tutoring for learners under the Ministry of Primary and Secondary Education of Zimbabwe.
Customer Care Clerk
Zetdc
Jan 2023 - Nov 2023 (10 months)
Provided customer care support, assisting customers with information and handling requests. Recorded customer information correctly as part of customer service duties.
Sales Attendant
Safe Hands Maids Agency
Jan 2022 - Dec 2022 (11 months)
Served customers and supported sales-related activities for Safe Hands Maids Agency. Helped with customer service and sales and marketing functions.
Receptionist
South Mining Zimbabwe
Supported customers with information about services and booked meetings. Also assisted with walk-in customers, followed up on pending issues, and captured data.
Salesperson
Fromeon Jewellery
Assisted customers through calls and helped provide product and service information. Supported marketing of rings to customers.
Receptionist
Elite Business Consultancy
Assisted customers with information about services, booked meetings, and handled call answering and forwarding. Also supported service advertising on social media.
Call Center Customer Service
Zimbabwe Electricity Transmission and Distribution Company
Provided customer service by assisting callers and walk-in customers with requests and information. Handled complaints professionally, recorded customer details, transferred calls when necessary, and responded to emails/messages with follow-ups.
Education
Degrees, certifications, and relevant coursework
Masvingo Teachers College
Diploma in Education, Mathematics
2018 - 2021
Earned a Diploma in Education in Mathematics from Masvingo Teachers College.
Ndarama Mukute
Advanced level
Completed Advanced Level studies with 2 passes.
MASVINGO LIMITED
High School Diploma
Completed high school education with a pass.
MUKARO LIMITED
Ordinary Level
Completed Ordinary Level education with 9 passes.
Availability
Location
ZimbabweAuthorized to work in
Job categories
Interested in hiring Naomi?
You can contact Naomi and 90k+ other talented remote workers on Himalayas.
Message NaomiGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
