Nomusa Sibanda
@nomusasibanda
Experienced remote customer support and virtual assistant delivering organized, reliable administrative support.
ZimbabweWhat I'm looking for
I am a reliable, detail-oriented remote customer support specialist and virtual assistant with experience in customer service, reception, and administrative support. I excel at managing client communications, scheduling, task management, and maintaining accurate digital records while working independently and efficiently.
My background includes frontline customer support at a financial institution, receptionist duties managing high-volume calls and appointments, and IT support experience troubleshooting hardware and software. I bring strong written communication, organization, problem-solving skills, and fast learning of online tools to help teams run smoothly and serve clients effectively.
Experience
Work history, roles, and key accomplishments
Receptionist
LC Shipping
Mar 2025 - Sep 2025 (6 months)
Managed front-desk operations, high-volume calls and emails, and scheduled appointments while maintaining accurate digital and physical records and supporting daily administrative workflows.
Customer Service Representative
Old Mutual
Jun 2023 - Jun 2024 (1 year)
Delivered inbound/outbound customer support, updated client and pensioner records in OPEC, processed policy changes, and liaised with internal departments to resolve client issues efficiently.
IT Intern
Chicken Slice
Oct 2020 - Jan 2022 (1 year 3 months)
Assisted with hardware/software troubleshooting, supported internal users with technical issues, and documented solutions while following escalation workflows.
Education
Degrees, certifications, and relevant coursework
Secondary Education (Advanced Level)
Advanced Level, Secondary Education
Completed Advanced Level secondary education in 2017.
Secondary Education (Ordinary Level)
Ordinary Level, Secondary Education
Completed Ordinary Level secondary education in 2015.
Catholic University of Zimbabwe
Bachelor of Arts, Business Management and Information Technology
Completed a BA in Business Management and Information Technology combining business administration principles with IT fundamentals.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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