TUTina User
@tinauser2
Dedicated customer service representative with strong communication skills.
CanadaWhat I'm looking for
As a Customer Service Representative at Foundever (TurboTax Canada), I have honed my skills in de-escalation and active listening, achieving an impressive 89% issue resolution rate. My role involves not only resolving technical issues but also processing payments and issuing refunds, ensuring a seamless experience for our customers. I utilize tools like Glance Screen Share to assist customers directly, enhancing their understanding of software installation and site navigation.
Prior to my current position, I worked as a Home Health Aide, where I coordinated care for elderly clients, collaborating with family members and healthcare providers. This experience taught me the importance of empathy and adaptability in problem-solving unique situations. My educational background includes a Bachelor of Arts from Lakehead University and a Healthcare Certificate from Coast Mountain College, complemented by a Digital Marketing certification from Google Careers.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Foundever (TurboTax Canada)
Jan 2025 - Present (6 months)
Used de-escalation and active listening skills to solve basic technical issues, process payments and issue refunds, all while maintaining an 89% issue resolution rate. Used technical tools like Glance Screen Share to connect to customer’s devices to assist with software installation and site navigation.
Home Health Aide
Home Instead
May 2023 - Oct 2024 (1 year 5 months)
Coordinated with family members, coworkers and different healthcare providers to deliver the best holistic home care to elderly clients. Gained experience problem-solving unique situations while working independently in a client's home.
Education
Degrees, certifications, and relevant coursework
Lakehead University
Bachelor of Arts, Arts
Studied a broad curriculum at Lakehead University, developing critical thinking and analytical skills essential for various professional environments.
Coast Mountain College
Certi icate, Healthcare
Completed a Healthcare Certificate program at Coast Mountain College, gaining foundational knowledge and practical skills in healthcare support.
Google Careers
Certi icate, Digital Marketing
Acquired skills in digital marketing through Google Careers, covering various aspects of online marketing strategies and tools.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Salary expectations
Job categories
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