Vanessa Balzan
@vanessabalzan
Customer-focused service professional with 20+ years of client support.
CanadaWhat I'm looking for
I am a customer-focused service professional with over 20 years of experience delivering exceptional support across diverse sectors, including telecommunications, healthcare, manufacturing, and home services.
I have a strong track record in de-escalation, client onboarding, fraud management, and frontline support, having served in roles from client business analyst and help desk support to personal support worker and general assembler.
My strengths include clear written and verbal communication, organization, time management, and attention to detail; I have led team engagement efforts, supported billing and account services, and ensured security protocols in client-facing processes.
I am motivated by improving client satisfaction and supporting business growth, and I bring compassionate, practical experience in direct care, respite services, and volunteer community engagement.
Experience
Work history, roles, and key accomplishments
Home Services Provider
Self-Employed
Jan 2024 - Present (1 year 11 months)
Provide home detailing, laundry, meal preparation, and compassionate respite care tailored to individual client needs, maintaining high client satisfaction and reliability.
General Assembler
General Motors
Jan 2022 - Jan 2024 (2 years)
Assembled components for Silverado trucks on a high-volume production line, meeting quality standards and production targets in a fast-paced manufacturing environment.
Personal Support Worker
The Village of Taunton Mills
Jan 2021 - Jan 2022 (1 year)
Delivered direct care to residents in a secure dementia unit, assisted with activities of daily living, and promoted comfort and dignity for vulnerable clients.
Client Support Specialist
Arringo Ltd.
Jan 2019 - Jan 2020 (1 year)
Onboarded new clients, verified personal information, enforced security protocols for account updates and transactions, and delivered multi-chat customer support maintaining quality standards.
TMSupported business and consumer clients with account services and billing, analyzed credit adjustment trends, led team engagement initiatives, and handled escalated service requests.
Education
Degrees, certifications, and relevant coursework
Durham College
Personal Support Worker (Accelerated Program), Personal Support
2020 - 2021
Completed the Personal Support Worker accelerated program, providing training in direct care and support for vulnerable populations.
DCDurham College
Diploma, Business Administration - Accounting
1999 - 2002
Studied Business Administration with an Accounting focus, covering fundamental accounting and business practices.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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