Tina Jimenez

Proposed and led VIMCOM, role-specific onboarding and adoption workshops for SAP/VIM invoice workflows, training 23+ onsite employees and facilitating remote sessions for 30-40 participants. Supported post-launch adoption through troubleshooting, documentation, and escalation to corporate IT.

Launched and operated two distinct franchise businesses, onboarding employees and establishing repeatable customer-service and operational workflows. Self-taught Salesforce CRM and trained teams using hands-on onboarding and ongoing knowledge-sharing.

Coached managers and employees at multiple retail locations on customer-facing systems, workflows, inventory controls, and operating procedures. Maintained inventory shrink below 1% through disciplined inventory and loss-prevention practices.

Led a 13-person optical retail team and trained staff across both doctor-office and retail software systems. Coordinated operational handoffs between the doctor office and sales floor, developing a seasonal partnership that increased appointments by 23%.

Managed customer flooring and blinds projects from consultation to completion using internal customer/project management systems. Coordinated employees, priorities, and operational handoffs across store departments during opening and closing shifts.

Selected for regional new-café openings, training incoming managers and staff on systems, service procedures, and operating standards. Created and taught the 360 Method to standardize café service workflows.

Completed Lean Six Sigma Yellow Belt certification.

Completed OSHA 10-Hour General Industry training.

Participated in Toastmasters public speaking and competition experience.

Earned a Texas High School Diploma and was honored as a Texas Scholars Honoree.