At Insight Global, I lead onboarding and implementation initiatives that support employee readiness, user adoption, and changing operational processes. I coordinate with stakeholders, technical teams, and end users, providing practical guidance and training support.
At City of Arlington, I designed and managed Training Academy curriculum and delivered classroom and technical instruction. I also wrote and produced The Basics of 9-1-1, a training film used by organizations in multiple states, and helped reduce customer service complaints by more than 50% through targeted training, coaching, and quality-improvement strategies.
