Looking for a job

Jose Vargas

@josevargas1

Project Manager at IQVIA, contracted to Medtronic, who created a customer consultation framework adopted as an official SOP.

United States

Message

At IQVIA, contracted to Medtronic, I lead enterprise healthcare IT onboarding and coordinate customer requirements, technical teams, and system readiness. I developed a customer consultation framework that Medtronic adopted as an official SOP.

I also created reusable training materials and delivered implementation and workflow training that achieved 100% user adoption during a nationwide software deployment. Structured processes and workflow improvements increased onboarding efficiency by 25% and operational efficiency by 50%.

At Abbott, I designed instructor-led and virtual training for support agents and used Power BI to identify performance gaps and target coaching, increasing call center efficiency by 100%. I also automated leadership reporting with Power Automate.

Earlier, at Nurse Rosie Products, I trained customers on healthcare software and integrated it with EHR/EMR systems, including PointClickCare and MatrixCare. I’ve also delivered software training and implementation support in healthcare and education, and taught Microsoft Office and Windows applications to corporate learners.

Experience

Work history, roles, and key accomplishments

Current

Project Manager | Enterprise Healthcare IT Deployments

Current

IQVIA

Jan 2025 - Present (1 year 10 months)

Lead enterprise customer onboarding, workflow optimization, and technical consultation for a software platform, serving as the primary point of contact throughout implementation and deployment. Coordinate customer requirements, technical teams, system readiness, and operational workflows to support successful implementations and long-term adoption.

Customer Onboarding Workflow Optimization Technical Consulting Project Management Training Material Development SOP Development Instructor Led Training virtual training Customer Feedback Analysis Process Improvement

Team Lead Technical Customer Support Trainer

Abbott

May 2021 - Dec 2024 (3 years 7 months)

Provided technical support for Abbott's diagnostic products, helping customers resolve product issues through structured troubleshooting, clear communication, and accurate documentation. Demonstrated initiative in identifying process improvements that strengthened support operations and led to promotion into a Team Lead Technical Customer Support Trainer role.

Technical Support Troubleshooting Training Design Instructor Led Training virtual training Salesforce Power BI Power Automate SOP Development Process Improvement

Technical Customer Support Call Center Agent

Abbott

Nov 2020 - Apr 2021 (5 months)

Provided structured technical support and workflow guidance for ARDx diagnostic products, contributing directly to improved team performance and operational consistency. Achieved 100% customer satisfaction through structured troubleshooting, effective communication, and customer-focused issue resolution.

Technical Support Troubleshooting Customer Satisfaction Salesforce Excel Process Improvement

National Implementation Specialist and Software Trainer

Nurse Rosie Products

May 2018 - Jul 2020 (2 years 2 months)

Delivered nationwide software training, implementation, and installation services for healthcare technology products, working directly with customers to support successful adoption. Combined technical integration, workflow optimization, and customer education to help organizations implement solutions effectively.

Software Training Implementation EHR EMR Integration PointClickCare MatrixCare Train The Trainer (TTT)Customer Education Workflow Optimization

Software Trainer

AdventHealth

Jan 2018 - Mar 2018 (2 months)

Short-term contract delivering onsite training, workflow optimization, and technical troubleshooting across multiple AdventHealth facilities within Central Florida during a rapid deployment period. Increased end-user competence 100% through focused, workflow-driven training sessions.

Onsite Training Workflow Optimization Technical Troubleshooting clinical workflows User Adoption

Corporate Software Trainer

SDT Advanced Trainings

Jan 1997 - Dec 2017 (20 years 11 months)

Delivered instructor-led training on Microsoft Office and Windows applications to employees across public agencies, private corporations, and nonprofit organizations. Focused on practical, productivity-oriented instruction that helped participants apply technology effectively in their daily work.

Microsoft Office Windows Instructor Led Training Productivity Corporate Training

Corporate Software Trainer

B.E.S.T. Training Center

Jan 1997 - Dec 2017 (20 years 11 months)

Microsoft Office Windows Instructor Led Training Productivity Corporate Training

Corporate Software Trainer

Productivity Point International

Jan 1997 - Dec 2017 (20 years 11 months)

Microsoft Office Windows Instructor Led Training Productivity Corporate Training

Educational Technology Consultant

First Caribbean Educational Group

Jan 1997 - Dec 2017 (20 years 11 months)

Delivered software consultation, implementation, and training services for public and private educational institutions. Worked directly with administrators and faculty to support technology adoption and effective use of educational software.

Software Consulting Implementation Training Train The Trainer (TTT)Product Demonstrations Customer Engagement