Open to opportunities

Siddhartha Thaker

@siddharthathaker

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I lead support training and operations programs that improve readiness, quality, SLAs, and customer experience.

United States

Message

What I'm looking for

I'm looking to lead support, training, or operations programs where I can improve readiness, quality, escalations, reporting, and customer experience through coaching and cross-functional collaboration.

I've led training, support, and investigation operations at Apple, managing workflows, reporting, escalations, onboarding logistics, and readiness across business support cohorts. I built a Wrike training operations dashboard with Tableau visualization to provide real-time visibility into class progression and resource allocation.

Across Apple, Carpe Facto, and retail leadership roles, I've coached advisors and large multi-site teams, led quality reviews, improved CSAT and operational performance, and partnered across functions to resolve systemic issues.

Experience

Work history, roles, and key accomplishments

Current

Cross-Functional Training & Support Management

Current

Carpe Facto / LeadershipAcademy

Jan 2020 - Present (6 years 8 months)

Lead calibration sessions, coaching loops, and quality reviews to strengthen advisor performance. Conduct 1:1 coaching and readiness assessments to improve customer experience metrics.

Behavioral Coaching Quality Assurance Training Escalation Management Cross Functional Collaboration

Apple Business Support & Investigation Operations Training Program Manager

Apple Inc.

Jan 2025 - Jan 2026 (1 year)

Managed workflows, reporting, and escalations supporting cross-functional program management across business support and investigation operations. Developed a training operations dashboard using Wrike with Tableau visualization for real-time insights.

Program Management Workflow Management Reporting Escalation Management Wrike Tableau Training Operations SLA Management

Certified IAED Evaluator & Documentation Liaison

IQE / Global Strategic Quality

Jan 2022 - Jan 2023 (1 year)

Conducted quality evaluations across onboarding cohorts to ensure alignment with performance and service standards. Created process documentation and partnered with cross-functional teams to streamline evaluation consistency.

Quality Evaluation Process documentation Cross Functional Collaboration IAED

Mentor / Quality Coach

Apple Inc.

Jan 2013 - Jan 2020 (7 years)

Coached and developed advisors across onboarding and early-career stages, improving quality, CSAT, and operational performance. Coordinated class readiness and training logistics across multiple teams.

Coaching Quality Assurance Training Onboarding Performance Improvement CSAT Reporting

Store Manager / Sales Supervisor

Sears, HHgregg, Best Buy, Reliance Trading Co.

Jan 1996 - Jan 2012 (16 years)

Managed up to 575 employees across multiple locations, including hiring, training, scheduling, and performance management. Led grand-opening operations for 4-5 stores per year.

Hiring Training Scheduling Performance Management Multi Site Leadership Grand Openings

Sales Manager

CarMax

Jan 2010 - Jan 2011 (1 year)

Managed recruiting, onboarding, scheduling, and performance coaching for a 100+ person team. Improved sales performance through data-driven coaching and workflow optimization.

Recruitment Onboarding Scheduling Performance Coaching Sales Management Data Driven Coaching