Open to opportunities

Timothy Webster

@timothywebster

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Aspiring IT Support Specialist with hands-on hardware and helpdesk experience.

United States

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What I'm looking for

I am seeking an IT support role where I can apply hands-on hardware, networking and support skills, continue cybersecurity learning, work collaboratively in a user-focused culture, and grow into system administration or security responsibilities.

I am a motivated, detail-oriented IT support specialist transitioning from healthcare and customer service into technology, with hands-on experience maintaining hardware, networking (Cat6 cabling, virtual machines), and supporting EHR and productivity software. I hold CompTIA Security+ 701 and am completing the Google IT Professional Support Certificate while self-learning Swift, demonstrating strong dedication to continuous technical growth.

I bring proven customer service, documentation, and problem-solving skills from clinical and retail environments, plus prior IT manager experience where I reduced downtime, managed hardware upgrades, ran cabling, configured user accounts and security groups, and led EHR software conversions—skills I apply to deliver reliable technical support and improve IT operations.

Experience

Work history, roles, and key accomplishments

Current

Licensed Physical Therapist Assistant

Current

Oak Grove Health and Rehab

May 2022 - Present (3 years 4 months)

Provided inpatient physical therapy services, maintained meticulous patient documentation, and improved departmental efficiency while coordinating care across multidisciplinary teams; recognized twice as Employee of the Month.

Clinical Assessment Care Coordination Electronic Health Records Process Improvement Patient Education Communication

Physical Therapy Assistant

Rejuvinix

Sep 2019 - May 2022 (2 years 8 months)

Delivered outpatient therapy, evaluated patient progress, and collaborated with clinicians to develop treatment plans that improved outcomes during tenure.

Treatment Planning Documentation Patient Education Data Analysis Team Collaboration

Physical Therapy Assistant

Sentara Healthcare

Nov 2018 - Sep 2019 (10 months)

Provided outpatient therapy services, maintained compliance-focused documentation, and supported clinical workflows to enhance patient care from 2018–2019.

Patient Care Documentation Compliance Process Improvement Teamwork Time Management

Crew Member

Trader Joe's

Oct 2017 - Nov 2018 (1 year 1 month)

Provided customer service, delivered presentations on lifting and posture, and supported store operations while maintaining strong communication and teamwork.

Customer Service Communication Training Teamwork Time Management Problem Solving

IT Manager

The Advanced Wellness Centre

Aug 2015 - Jun 2017 (1 year 10 months)

Managed on-site IT infrastructure, reduced machine downtime through proactive hardware troubleshooting and upgrades, and led EHR software conversion and user account/security configuration.

EHR Troubleshooting System Monitoring Configuration Management

Education

Degrees, certifications, and relevant coursework

Coursera / Google

Professional Certificate, IT Support

In-progress Google IT Support Professional Certificate via Coursera with 3 of 5 courses completed, covering operating systems, networking, and technical support fundamentals.

Self-directed Study

Non-degree Study, Software Development

Ongoing independent study of the Swift programming language using tutorials and coding challenges to build practical proficiency.

Freewater Technologies

Professional Certification, Cybersecurity

2024 - 2024

Completed CompTIA Security+ (SY0-701) certification covering core cybersecurity knowledge and hands-on troubleshooting best practices.

Randolph-Macon College

Bachelor of Science, Biology

Activities and societies: Tutored Biology; House Manager of Phi Delta Theta Fraternity

Completed a Bachelor of Science with a major in Biology, graduating in May 2011.

South University

Associate of Applied Science, Physical Therapy Assistant

2016 - 2018

Grade: Cum Laude (3.59 GPA)

Earned an Associate of Applied Science as a Licensed Physical Therapy Assistant, graduated Cum Laude with a 3.59 GPA and passed the licensing exam prior to graduation.