Looking for a job

Daniel Ovalle

@danielovalle

Message

I resolve end-user IT issues across healthcare, enterprise, and custom PC environments.

United States

Message

What I'm looking for

I'm looking for an IT support or service desk role where I can resolve complex end-user issues, support secure remote environments, maintain strong documentation, and improve service delivery.

At Prosperity Behavioral Health, I serve as the primary IT support contact for more than 150 clinical and administrative users, resolving Windows, access, connectivity, and endpoint issues remotely.

I manage 40+ support tickets monthly, troubleshoot Active Directory accounts, VPN connectivity, Windows systems, and user access, and keep documentation and escalations on track.

Previously, I led technical support and call center operations at ORIGIN PC, Corsair, and NZXT, supporting complex custom PC hardware, software, networking, and operating system issues while managing teams and customer escalations.

Experience

Work history, roles, and key accomplishments

IT Support Specialist

Prosperity Behavioral Health

Jan 2025 - Jun 2026 (1 year 5 months)

Served as the primary IT support contact for more than 150 clinical and administrative users in a healthcare environment, resolving Windows desktop/laptop, access, connectivity, and endpoint issues remotely. Provided technical support for hardware, software, network connectivity, and user access issues, ensuring minimal disruption to clinical and business operations.

Windows 10 11 Active Directory VPN Endpoint configuration Ticketing Systems Remote Support hardware troubleshooting Software Troubleshooting Network Troubleshooting User Account Management Incident Management Customer Service

Tier 2 Customer Service Agent

NZXT Corporation

Dec 2022 - Jan 2025 (2 years 1 month)

Delivered advanced technical support for custom PC hardware, software configurations, operating systems, and system builds. Diagnosed and resolved Windows desktop and laptop issues involving operating systems, drivers, software installations, updates, and performance optimization.

Windows Hardware Diagnostics Software Troubleshooting System Configuration Performance Optimization Customer Service Technical Support

Call Center Operations Manager

Corsair / ORIGIN PC

Jan 2020 - Oct 2022 (2 years 9 months)

Managed daily operations for a cross-functional team of 25 professionals across customer service, sales, and computer repair departments. Directed workforce planning, scheduling, reporting, and performance management to support operational goals.

Team Leadership Workforce Planning Performance Management Customer Service Technical Support Budget Administration Process Improvement

Technical Support Manager

ORIGIN PC Corporation

Mar 2012 - Dec 2019 (7 years 9 months)

Led technical support operations including recruiting, hiring, onboarding, training, and performance management of technical support staff. Provided advanced troubleshooting support for custom high-performance computer systems and specialized customer environments.