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Robert BickerstaffRB
Open to opportunities

Robert Bickerstaff

@robertbickerstaff

I resolve technical issues and protect critical systems with a security-first support mindset.

United States
Message

What I'm looking for

I'm seeking an entry-level IT Support or Help Desk role where I can resolve end-user issues, drive uptime, optimize technical workflows, and apply a security-first mindset.

I'm actively pursuing an entry-level IT Support or Help Desk role, bringing CompTIA A+ certification and Google IT Support and Cybersecurity training.

My hands-on technical foundation includes hardware and software troubleshooting, network configuration, system administration, access control, and safeguarding sensitive data in compliance-driven environments. I focus on resolving end-user issues, supporting uptime, and maintaining dependable digital workflows.

At Khepera House, I document patient information in EMR systems, coordinate care resources, and handle sensitive records and samples while maintaining strict confidentiality and HIPAA compliance.

Earlier sales support roles at Ace Hardware and Lowe's strengthened my customer service, inventory management, documentation, team training, and operational support skills in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Khepera House logoKH
Current

Support Specialist

Mar 2023 - Present (3 years 6 months)

Conduct patient intake and assessments, completing health histories, intake forms, and documenting in EMR. Assist patients and families through public and private medical coverage plans (HMO, PPO, Medi-Cal, etc.), assisting with eligibility, enrollment, and care coordination. Guide patients and families through public programs and resources, assisting with eligibility, enrollment, and care coordin

Ace Hardware Corporation logoAC

Sales Support Representative

Jun 2019 - Feb 2023 (3 years 8 months)

Assisted customers with technical sales, product selection, and project guidance, always delivering customer satisfaction. Managed inventory, documented shipments, and organized merchandise to maintain efficient store operations. Trained and supervised team members, ensuring compliance with safety protocols and operational standards. Coordinated displays, assisted with ordering, and supported admi

Lowe's logoLO

Sales Support Representative

Aug 2016 - May 2019 (2 years 9 months)

Delivered direct customer service while stocking, organizing, and back stocking merchandise in a fast-paced warehouse environment. Handled inventory management, shipment unloading, and managing accurate product records. Operated a forklift and other warehouse equipment safely to move and organize merchandise. Facilitated team initiatives, trained staff, and ensured safe and professional work pract

Master Construction & Maintenance Inc logoMI

Flooring Installer

Feb 2011 - Jul 2016 (5 years 5 months)

Installed, sanded, and finished hardwood flooring with precision and attention to detail. Read blueprints and plans, managed projects, and coordinated with clients to meet expectations. Operated specialized equipment safely and maintained tools and documentation for quality control. Worked independently and collaboratively to complete time-sensitive projects, providing excellent client satisfactio

Education

Degrees, certifications, and relevant coursework

CA

CalMHSA

Medi-Cal Peer Support Specialist Certification

CC

CCAPP

RADT (Confidentiality, Ethics, and Boundaries Course)

CC

CCAPP

RADT, Ethics, and Boundaries Course

Completed the RADT course covering confidentiality, ethics, and boundaries.

Tech stack

Software and tools used professionally

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