Open to opportunities

Timothy Tabulao II

@timothytabulaoii

Message

Dynamic professional with expertise in administration and client relations.

Philippines

Message

What I'm looking for

I seek a role that fosters growth, values teamwork, and emphasizes client satisfaction.

I am a dedicated professional with extensive experience in administrative roles, client relations, and team leadership. My journey began in the customer service sector, where I honed my skills in communication and problem-solving. Over the years, I have successfully transitioned into various roles, including a Subject Matter Expert and Team Lead, where I consistently surpassed performance metrics and received recognition as a top performer.

In my most recent position as a Personal Assistant at 12to12 Productions, I managed complex schedules and communications, ensuring seamless operations. My ability to build strong client relationships and manage projects effectively has been a cornerstone of my career. I thrive in environments that challenge me to grow and innovate, and I am passionate about creating positive experiences for clients and team members alike.

Experience

Work history, roles, and key accomplishments

Personal Assistant

12to12 Productions

Feb 2023 - Dec 2024 (1 year 10 months)

Managed calendars and scheduled appointments, ensuring efficient time utilization. Handled itinerary management and all communication correspondence. Created and developed content, managed social media, and oversaw project execution.

Calendar Management Scheduling Communication Content Creation Social Media Management Project Management

Virtual Assistant

Pineapple Staffing

Apr 2022 - Jun 2023 (1 year 2 months)

Managed daily administrative activities for a firm specializing in Family Law and Real Estate, including calls, social media, record-keeping, email, and scheduling. Built strong client relationships by addressing concerns and ensuring effective resolution. Designed ads to boost the company profile and built a massive database of clients.

Administrative Support Client Relationship Management Record keeping Scheduling Database Management

Subject Matter Expert / Team Lead Associate

Abbott-Alere Philippines, Inc.

May 2016 - Aug 2021 (5 years 3 months)

Launched a Healthcare account as a Subject Matter Expert and Team Lead Associate, achieving a 100% training score. Coached and improved team performances, ensuring all KPIs were met across diverse lines of business. Managed customer and client escalation protocols from end-to-end, facilitating problem-solving and collaboration.

Subject Matter Expertise Team Leadership Training KPIs Customer Escalation Problem Solving Customer Experience

Brand Ambassador

Brand Pro Link Inc.

Oct 2013 - Mar 2016 (2 years 5 months)

Increased brand awareness and sales for Star Mobile, representing the company at product launches and events. Collaborated with sales and marketing to conceptualize campaigns and strategies. Educated customers, retailers, and distributors about products, maintaining a positive brand image.

Brand Awareness Sales Marketing Campaigns Customer Education Social Media Marketing Communication Networking

Sales Agent

Sykes Asia

Mar 2013 - Aug 2013 (5 months)

Managed customer accounts for Expedia, ensuring client goals were met by reviewing profiles and adjusting travel plans. Monitored customer profiles for flawless booking execution and high-quality service. Recommended solutions for real-time performance issues and built effective working relationships with internal departments.

Account Management Customer Service Performance Monitoring Problem Solving Relationship Building

Inbound Sales Agent

Alorica (EGS/NCO/APAC)

Jun 2011 - Feb 2013 (1 year 8 months)

Specialized in selling Sprint Telecommunications services directly to customers, consistently achieving top sales performance. Acted as a Subject Matter Expert and Floorwalker to assist new hires with product and sales training. Established strong working relationships with peers and employers, demonstrating professionalism and strong work ethics.