Open to opportunities

Timothy Akintola

@timothyakintola

Message

Customer service and CRM professional driving retention, complaints resolution, and operations efficiency.

Nigeria

Message

What I'm looking for

I am seeking a customer-focused role where I can manage complaints, improve retention, apply AI-driven workflow improvements, and contribute to operational growth.

I am a personable, detail-oriented customer relationship and service professional with a B.Sc. in Business Administration and hands-on experience across complaint management, sales, property operations, and data analysis. I leverage strong empathy, communication, and organizational skills—plus certification in proficient use of AI tools—to streamline workflows, resolve customer issues, and improve retention.

Across roles at Homeclass Nigeria, Hemingways Safaris Africa, Platinum Studio Service Apartment, and Communication and Marketing Research Group, I have led complaint handling, trained staff, implemented process improvements, analyzed trends, and supported sales and operations to increase efficiency and client satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Customer Complaint & Fix Officer

Current

Homeclass Nigeria

Mar 2025 - Present (10 months)

Primary contact for customer complaints across channels; investigated root causes, implemented solutions, and improved complaint handling processes to increase resolution quality and timeliness.

Customer Service CRM Complaint Handling Root Cause Analysis Reporting Process Improvement Training Communication

Sales Consultant

Hemingways Safaris Africa

Jan 2020 - Mar 2025 (5 years 2 months)

Drove sales by building client relationships, creating sales pitches, monitoring metrics and competition, and coordinating with marketing to meet targets and grow revenue.

Sales Client Relations Sales Strategy Lead Generation Sales Metrics Market Analysis Team Motivation CRM

Assistant Manager

Platinum Studio Service Apartment

Jan 2015 - Jan 2020 (5 years)

Managed property operations including leasing, staff hiring and training, maintenance scheduling, compliance, rent collection, and tenant conflict resolution to ensure smooth facility management.

Operations Management Property Management Staff Training Leasing Compliance Maintenance Scheduling Tenant Relations Administration

Junior Data Analyst

Communication and Marketing Research Group

May 2010 - Jan 2011 (8 months)

Performed data tracking and analysis to identify trends, supported decision-making with reports and predictive analytics, and evaluated business practices to improve operations.