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Tijani Ismael

@tijaniismael

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Result-oriented Customer Service Manager, Customer Success Manager, and Cybersecurity Analyst

Nigeria

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What I'm looking for

Seeking a challenging role that leverages my expertise in customer service management and cybersecurity analysis to drive business growth and improvement.

As a seasoned Customer Service Manager, Customer Success Manager, and Cybersecurity Analyst, I leverage my expertise in managing client relations, delivering robust client service, resource management, and administrative management to drive business growth. With a strong background in cybersecurity best practices, I excel in conducting risk and vulnerability assessments, ensuring compliance with security protocols, and protecting sensitive data, information systems, and databases.

Throughout my career, I have demonstrated my ability to exercise judgment within broadly defined information technology and information security disciplines and practices. I am committed to ensuring quality standards by following prompt compliance with organisational policies and procedures while building a collaborative environment across business functions and driving for development.

With a proven track record of achieving exceptional results, I am confident in my ability to make a significant impact in any organisation. My strong leadership, communication, troubleshooting, analytical, team management, and interpersonal skills make me an asset to any team.

Experience

Work history, roles, and key accomplishments

Customer Service Manager

United Bank for Africa

Spearheaded unit-level leadership, optimizing team performance in efficient transaction processing to exceed customer expectations. Ensured strict adherence to the Bank's procedures and regulatory guidelines, maintaining compliance in all transaction processing activities. Oversaw and managed non-cash customer service support functions, including Funds transfer, Clearing, and Treasury Operations w

Customer Management Compliance Team Management Operational Excellence

Head of Processing

United Bank for Africa

Led the cash processing team in executing daily responsibilities, fostering accuracy, and efficiency in financial transactions. Implemented and maintained robust protocols for cash management, optimizing operational workflows to meet stringent standards. Collaborated with cross-functional teams to streamline end-to-end processes, contributing to the seamless execution of financial activities. Esta

Cash Management Financial Operations Quality Control Training

Cash Officer

United Bank for Africa

Orchestrated seamless coordination of cash activities, emphasizing the timely processing of transactions at the counter. Implemented robust controls in transaction processing to mitigate the risk of losses from errors, fraud, and robberies. Advocated for a courteous and professional demeanor among Tellers, ensuring the implementation and maintenance of sound knowledge of telling policies and proce

Risk Mitigation Fraud Prevention Security

Customer Service Officer

United Bank for Africa

Cultivated and nurtured relationships with both new and existing customers, overseeing routine account management activities. Diligently documented all accounts, adhering to account maintenance guidelines and ensuring accurate record-keeping. Proactively provided customers with comprehensive information and awareness regarding the bank's diverse range of products and services. Facilitated seamless

Customer Relationship Management Account Management Product Knowledge Customer Onboarding

Chemistry Teacher

Government Secondary School Iburu

Taught Chemistry to secondary school students, implementing effective teaching methods and strategies. Developed lesson plans, conducted assessments, and provided guidance and support to students. Created a conducive learning environment and promoted student engagement and participation.

Chemistry Lesson planning Assessments Classroom Management

Project Research

University of Ilorin

Conducted research on the perception of college students regarding the use of lecture method in learning Chemistry. Collected data, analyzed findings, and presented research results. Collaborated with fellow researchers and faculty members to contribute to the field of education.

Research Data Collection Data Analysis Presentation Skills Collaboration

Chemistry Teacher

UMCA Model School

Chemistry Lesson planning Assessments Classroom Management

Volunteer

Muslim Students Society of Nigeria (M.S.S.N)

Volunteered for the Muslim Students Society of Nigeria, actively participating in community service initiatives and events. Contributed to the organization's mission and goals through various volunteer activities.

Events Teamwork

Volunteer

National Youth Service Corps (NYSC)

Volunteered for the National Youth Service Corps, engaging in community development projects and programs. Collaborated with fellow volunteers and community members to address local needs and promote positive change.

Community Development Collaboration Problem Solving