Ayeni David
@ayenidavid
Resourceful customer success executive with cash management expertise.
What I'm looking for
I am a detail-oriented and resourceful customer success executive with a strong background in cash management and customer service. My experience as a Cash Officer at United Bank of Africa has equipped me with the skills to manage daily cash transactions efficiently while ensuring compliance with financial policies. I take pride in my ability to maintain a 99.9% accuracy rate in cash reconciliation and contribute to operational efficiency, achieving a 20% reduction in transaction posting errors.
In my previous role as a Contact Centre Agent at Union Bank of Nigeria, I honed my communication skills by resolving customer inquiries and complaints in both Hausa and Yoruba. I consistently met key performance indicators and received positive feedback for my ability to handle over 110 calls per day. My commitment to customer satisfaction and my ability to educate clients on banking products have been key to my success in this field.
Experience
Work history, roles, and key accomplishments
Cash Officer
United Bank of Africa
Jan 2024 - Present (1 year 5 months)
As a Cash Officer, I managed daily cash transactions, ensured accurate processing of deposits and withdrawals, and maintained cash inventory. I achieved high accuracy in cash reconciliation and contributed to operational efficiency through effective collaboration with various departments.
Contact Centre Agent
Union Bank of Nigeria
Jan 2022 - Oct 2023 (1 year 9 months)
In my role as a Contact Centre Agent, I resolved customer inquiries, managed complaints, and educated clients on banking products. I handled over 110 calls daily in both Hausa and Yoruba, achieving a high resolution rate and training new agents.
Mathematics Teacher
Najaona Junior Secondary School
Dec 2018 - Dec 2019 (1 year)
As a Mathematics Teacher, I developed students' reasoning skills, monitored progress, and facilitated practical learning. I employed innovative teaching methods to enhance academic performance and engaged in professional development.
Assistant Presiding Officer
NYSC
Jan 2019 - Jan 2019 (0 months)
As an Assistant Presiding Officer during my NYSC, I registered voters, documented votes, and ensured the smooth operation of the polling unit. I was responsible for accurate documentation and assisting eligible voters.
Administrative Officer
Unlimited Mercy Concept
Mar 2017 - Sep 2018 (1 year 6 months)
In my role as an Administrative Officer, I managed office operations, provided support to executives, and handled confidential documents. I was responsible for scheduling, record management, and general office duties to enhance organizational efficiency.
Education
Degrees, certifications, and relevant coursework
Olabisi Onabanjo University
Bachelor of Science, Sociology
2014 - 2017
Completed a degree in Sociology, focusing on social behavior, institutions, and the dynamics of society. Engaged in various projects that enhanced understanding of social issues and community development.
Covenant Secondary School
Senior Secondary Certificate Examination, General Education
2008 - 2013
Completed secondary education with a focus on core subjects, developing foundational skills in various disciplines, and preparing for higher education.
Mercy Land Schools
Junior Secondary Certificate Examination, General Education
2005 - 2010
Completed junior secondary education, acquiring basic knowledge and skills in various subjects, fostering a love for learning and critical thinking.
Availability
Location
Authorized to work in
Job categories
Skills
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