Ayeni DavidAD
Open to opportunities

Ayeni David

@ayenidavid

Resourceful customer success executive with cash management expertise.

Nigeria
Message

What I'm looking for

I am looking for a role that fosters growth and values customer-centric approaches.

I am a detail-oriented and resourceful customer success executive with a strong background in cash management and customer service. My experience as a Cash Officer at United Bank of Africa has equipped me with the skills to manage daily cash transactions efficiently while ensuring compliance with financial policies. I take pride in my ability to maintain a 99.9% accuracy rate in cash reconciliation and contribute to operational efficiency, achieving a 20% reduction in transaction posting errors.

In my previous role as a Contact Centre Agent at Union Bank of Nigeria, I honed my communication skills by resolving customer inquiries and complaints in both Hausa and Yoruba. I consistently met key performance indicators and received positive feedback for my ability to handle over 110 calls per day. My commitment to customer satisfaction and my ability to educate clients on banking products have been key to my success in this field.

Experience

Work history, roles, and key accomplishments

UA
Current

Cash Officer

United Bank of Africa

Jan 2024 - Present (1 year 5 months)

As a Cash Officer, I managed daily cash transactions, ensured accurate processing of deposits and withdrawals, and maintained cash inventory. I achieved high accuracy in cash reconciliation and contributed to operational efficiency through effective collaboration with various departments.

Education

Degrees, certifications, and relevant coursework

Olabisi Onabanjo University logoOU

Olabisi Onabanjo University

Bachelor of Science, Sociology

2014 - 2017

Completed a degree in Sociology, focusing on social behavior, institutions, and the dynamics of society. Engaged in various projects that enhanced understanding of social issues and community development.

CS

Covenant Secondary School

Senior Secondary Certificate Examination, General Education

2008 - 2013

Completed secondary education with a focus on core subjects, developing foundational skills in various disciplines, and preparing for higher education.

MS

Mercy Land Schools

Junior Secondary Certificate Examination, General Education

2005 - 2010

Completed junior secondary education, acquiring basic knowledge and skills in various subjects, fostering a love for learning and critical thinking.

Tech stack

Software and tools used professionally

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