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@onyekachukwumordi
Customer Experience Specialist dedicated to enhancing client satisfaction.
I am a Customer Experience Specialist with over five years of expertise in delivering exceptional client satisfaction and driving loyalty. My experience spans various roles in customer service, where I have honed my skills in resolving complex issues and fostering positive customer relationships. I am passionate about improving service processes and leveraging feedback to optimize performance, consistently exceeding service targets and contributing to business growth through high-quality customer support.
Throughout my career, I have worked with notable organizations such as Broadshift Technology and First Bank Nigeria, where I led teams and implemented effective communication strategies to enhance the customer journey. My strong analytical skills and ability to manage customer inquiries have enabled me to maintain cordial relationships with clients while ensuring their needs are met efficiently. I am committed to continuous improvement and professional development, currently pursuing further qualifications in personnel management.
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Work history, roles, and key accomplishments
Broadshift Technology
Oct 2023 - Present (2 years 1 month)
Responsible for managing client communications and service requests, promoting client value propositions, and identifying opportunities for new business. Ensures high levels of client satisfaction through effective support and coordination.
First Bank Nigeria
Mar 2023 - Sep 2023 (6 months)
Led customer service operations, ensuring effective communication and support for clients. Supervised customer service officers and maintained relationships with existing customers while onboarding new clients.
Phillips Outsourcing Ltd
Mar 2019 - Feb 2023 (3 years 11 months)
Managed customer complaints and service issues, prepared reports for service quality teams, and communicated product information effectively to customers.
Union Bank Plc
Jun 2018 - Mar 2019 (9 months)
Identified potential customers and developed business relationships while promoting bank products and tracking loan recoveries.
LIONHOUSE Luxury Apartment
Jan 2018 - Jun 2018 (5 months)
Managed employee life cycle processes, staff welfare, and recruitment while implementing innovative HR approaches to enhance engagement.
Christhill Int. School
Sep 2015 - Dec 2016 (1 year 3 months)
Oversaw staff welfare, conducted recruitment, and managed data organization for staff and students.
Mallinson & Partners Ltd
Mar 2013 - Aug 2015 (2 years 5 months)
Coordinated recruitment processes, organized travel arrangements, and administered payroll duties.
Edgeware Computers
Sep 2012 - Mar 2013 (6 months)
Troubleshot hardware issues and installed software packages to ensure operational efficiency.
HIS Grace Int School
Jan 2010 - Aug 2012 (2 years 7 months)
Taught science and technology subjects, recognized as the best teacher for two consecutive years.
Borno State Television Radio Corporation
Nov 2008 - Nov 2009 (1 year)
Provided technical support during mandatory national service, focusing on troubleshooting and maintenance.
Nigerian Agip Oil Company
Jan 2007 - Oct 2007 (9 months)
Assisted in system analysis during industrial attachment, contributing to various IT projects.
Degrees, certifications, and relevant coursework
Master’s in Business Administration, Business Administration
2017 - 2018
Pursued a Master’s in Business Administration, focusing on advanced business management principles, strategic planning, and organizational behavior.
Bachelor of Science, Information & Communication Technology
2004 - 2008
Completed a Bachelor of Science in Information & Communication Technology, covering areas such as software development, networking, and information systems.
Senior Secondary School Certificate, General Education
1998 - 2004
Achieved a Senior Secondary School Certificate, focusing on core subjects including Mathematics, English, and Science.
Primary School Certificate, General Education
1994 - 1998
Completed primary education, laying the foundation for future academic pursuits.
Software and tools used professionally
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