onyekachukwu mordi

Responsible for managing client communications and service requests, promoting client value propositions, and identifying opportunities for new business. Ensures high levels of client satisfaction through effective support and coordination.

Led customer service operations, ensuring effective communication and support for clients. Supervised customer service officers and maintained relationships with existing customers while onboarding new clients.

Managed customer complaints and service issues, prepared reports for service quality teams, and communicated product information effectively to customers.

Identified potential customers and developed business relationships while promoting bank products and tracking loan recoveries.

Managed employee life cycle processes, staff welfare, and recruitment while implementing innovative HR approaches to enhance engagement.

Oversaw staff welfare, conducted recruitment, and managed data organization for staff and students.

Coordinated recruitment processes, organized travel arrangements, and administered payroll duties.

Troubleshot hardware issues and installed software packages to ensure operational efficiency.

Taught science and technology subjects, recognized as the best teacher for two consecutive years.

Provided technical support during mandatory national service, focusing on troubleshooting and maintenance.

Assisted in system analysis during industrial attachment, contributing to various IT projects.

Pursued a Master’s in Business Administration, focusing on advanced business management principles, strategic planning, and organizational behavior.

Completed a Bachelor of Science in Information & Communication Technology, covering areas such as software development, networking, and information systems.

Achieved a Senior Secondary School Certificate, focusing on core subjects including Mathematics, English, and Science.

Completed primary education, laying the foundation for future academic pursuits.