AUAfolabimojeed User
@afolabimojeeduser
Detail-oriented Guidance and Counselling professional with teaching expertise.
NigeriaWhat I'm looking for
I am a dedicated Guidance and Counselling professional with a Second Class Upper Degree and a strong background in teaching. My experience includes managing student activities, preparing students for examinations, and ensuring alignment with curriculum standards. I pride myself on my ability to maintain high standards and promote well-being in educational settings.
Throughout my career, I have demonstrated my capabilities in customer service and project management. As a Bank Support Officer, I successfully improved team performance through effective training methods and programs. Currently, as a Customer Service Executive, I focus on delivering fast, friendly, and knowledgeable service, ensuring customer satisfaction and addressing concerns promptly.
Experience
Work history, roles, and key accomplishments
Customer Service Executive
Ison Bpo International/Mtn Nigeria
Jul 2018 - Present (6 years 10 months)
Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues. Consulted with customers regarding needs and addressed concerns. Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Bank Support Officer
Unified Payment Service Limited
May 2017 - Jun 2018 (1 year 1 month)
Assessed and increased quality of service by monitoring employee and customer interactions. Improved team performance by devising successful training methods and programs. Verified amounts and integrity of every cheque or funds transfer.
Teaching
National Youth Service Corps (NYSC)
Apr 2016 - Apr 2017 (11 months)
Managed student activities through proper attendance and registration, preparing students for internal and external examinations while ensuring alignment with curriculum standards. Developed lesson plans and teaching materials.
Education
Degrees, certifications, and relevant coursework
Ekiti State University
B Ed, Guidance Counselling
2010 - 2015
Grade: Second Class Upper
Earned a Bachelor of Education degree with a focus on Guidance Counselling. Graduated with a Second Class Upper Degree.
Anwar-Ul-lsam (Model) College Agege
Secondary School Leaving Certificate, Secondary Education
2003 - 2009
Completed secondary education and obtained the Secondary School Leaving Certificate.
Nasara nursery and primary School
Primary School Leaving Certificate, Primary Education
1997 - 2002
Completed primary education and obtained the Primary School Leaving Certificate.
Availability
Location
NigeriaAuthorized to work in
Job categories
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