Open to opportunities

Livingstone Aigbogun

@livingstoneaigbogun

Message

Experienced Universal Banker with a passion for customer service.

Nigeria

Message

What I'm looking for

I am looking for a dynamic organization that values growth and collaboration.

I am an initiative-taking Universal Banker with over 7 years of experience in providing exceptional support to customers in fast-paced environments. My ability to multitask and work both collaboratively and independently has allowed me to build and maintain positive relationships with internal and external stakeholders. I am dedicated to driving results with a growth mindset and a can-do attitude, always seeking new challenges to contribute to organizational development.

Throughout my career, I have held various roles at Sterling Bank Limited, where I excelled in customer experience management and fund transfer operations. My responsibilities included onboarding new customers, resolving disputes, and promoting banking products. I have also worked as a General Data Support Officer, where I honed my troubleshooting skills and customer service expertise. My educational background in Statistics has equipped me with strong analytical skills, which I leverage to enhance customer satisfaction and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Management Personnel

Current

Sterling Bank Limited

May 2022 - Present (3 years 1 month)

Responsible for issuing ATM cards, assisting customers with account inquiries, onboarding new customers, and resolving disputes related to fraud and identity theft. Ensured customer satisfaction through effective communication and problem-solving.

Customer Service Account Management Fraud CRM Software Communication Skills Problem Solving Time Management

Fund Transfer Officer

Sterling Bank Limited

Sep 2017 - Apr 2023 (5 years 7 months)

Managed cash transactions, processed deposits and withdrawals, and provided customer service regarding banking products. Ensured compliance with bank procedures and maintained accurate transaction records.

Customer Service Banking Compliance Problem Solving Communication Skills

General Data Support Officer

Hostnowow Limited

Aug 2015 - Sep 2017 (2 years 1 month)

Provided technical support for domain and hosting issues, assisted customers with account inquiries, and resolved billing and order errors. Ensured high levels of customer satisfaction through effective communication.

Technical Support Customer Service Troubleshooting Billing Management Communication Skills Problem Solving

NYSC Teacher

Christ the King International School

Jan 2015 - Feb 2015 (1 month)

Taught computer science and mathematics, prepared lesson notes, and ensured alignment with the curriculum. Engaged students in relevant topics to enhance their understanding.

Teaching Curriculum Development Engagement Communication Skills Time Management

Administrative Officer

Emperor and Empress School

Jan 2010 - Aug 2012 (2 years 7 months)

Managed school operations including budgeting, scheduling, and compliance with regulations. Developed educational programs and handled staff training and student counseling.

Budget Management Scheduling Compliance Staff Training Conflict Resolution Communication Skills

Education

Degrees, certifications, and relevant coursework

Olabisi Onabanjo University

Bachelor of Science, Statistics

2012 - 2015

Grade: 2:1 Second Class Honour

Completed a Bachelor of Science in Statistics with a focus on data analysis, statistical methods, and research techniques. Achieved a 2:1 Second Class Honour.

Olabisi Onabanjo University

Diploma, Science Laboratory Science

2006 - 2008

Grade: 2:2 Second Class Honour

Earned a Diploma in Science Laboratory Science, gaining foundational knowledge in laboratory techniques and scientific principles. Achieved a 2:2 Second Class Honour.