Ibitoye OluwakemiIO
Open to opportunities

Ibitoye Oluwakemi

@ibitoyeoluwakemi

Dynamic and results-driven professional with over eight years of experience in the banking industry.

Nigeria

What I'm looking for

I am looking for a role that allows me to optimize workflows and drive operational excellence in a forward-thinking organization.

I am a dynamic and results-driven professional with over 8 years of experience in the banking industry, specializing in operations management and customer service leadership. I have a proven track record as Head of Operations and Head of Customer Service, where I successfully streamlined processes and enhanced customer satisfaction. My strong ability to lead high-performing teams has been instrumental in driving operational excellence.

Throughout my career, I have overseen daily banking operations, ensuring accuracy and efficiency in transactions while implementing processes that improve operational efficiency and reduce costs. I am passionate about delivering exceptional customer service and have consistently addressed complex customer issues, aligning solutions with bank policies and customer expectations. My commitment to compliance and risk management has ensured adherence to regulations and internal policies, mitigating risks associated with bank operations.

Experience

Work history, roles, and key accomplishments

FP

Customer Service Officer

Fidelity Bank PLC

Jan 2018 - May 2019 (1 year 4 months)

Managed daily activities of the customer service department, addressing customer complaints and requests. Ensured compliance with bank procedures and privacy policies while facilitating account openings and electronic channel migrations.

GB

Bulk Teller/Customer Services

Guaranty Trust Bank

Jul 2012 - Apr 2014 (1 year 9 months)

Handled large cash transactions, ensuring accuracy and swift processing. Assisted commercial clients with complex banking needs while adhering to strict security procedures to prevent fraud.

Education

Degrees, certifications, and relevant coursework

National Open University logoNU

National Open University

Postgraduate Diploma, Business Administration

2021 - 2023

Pursued a Postgraduate Diploma in Business Administration, focusing on advanced business concepts and management practices.

Yaba College of Education logoYE

Yaba College of Education

Higher National Diploma, Education

2012 - 2015

Completed a Higher National Diploma, gaining practical and theoretical knowledge in education and teaching methodologies.

Kwara State Polytechnic logoKP

Kwara State Polytechnic

National Diploma

2008 - 2010

Achieved a National Diploma, focusing on foundational skills and knowledge in the chosen field of study.

NC

New Lagos College

Senior Secondary School Certificate

2002 - 2007

Completed Senior Secondary School education, preparing for further studies and career opportunities.

Tech stack

Software and tools used professionally

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Ibitoye Oluwakemi - Head of Customer Service - TajBank Nigeria Limited | Himalayas