Ibitoye Oluwakemi
@ibitoyeoluwakemi
Dynamic and results-driven professional with over eight years of experience in the banking industry.
What I'm looking for
I am a dynamic and results-driven professional with over 8 years of experience in the banking industry, specializing in operations management and customer service leadership. I have a proven track record as Head of Operations and Head of Customer Service, where I successfully streamlined processes and enhanced customer satisfaction. My strong ability to lead high-performing teams has been instrumental in driving operational excellence.
Throughout my career, I have overseen daily banking operations, ensuring accuracy and efficiency in transactions while implementing processes that improve operational efficiency and reduce costs. I am passionate about delivering exceptional customer service and have consistently addressed complex customer issues, aligning solutions with bank policies and customer expectations. My commitment to compliance and risk management has ensured adherence to regulations and internal policies, mitigating risks associated with bank operations.
Experience
Work history, roles, and key accomplishments
Head of Customer Service
TajBank Nigeria Limited
May 2019 - Present (6 years)
Oversee daily operations of the bank, ensuring accurate transaction processing and high service standards. Lead the teller team to deliver exceptional customer service and resolve complex customer issues. Ensure compliance with regulations and conduct audits to mitigate operational risks.
Customer Service Officer
Fidelity Bank PLC
Jan 2018 - May 2019 (1 year 4 months)
Managed daily activities of the customer service department, addressing customer complaints and requests. Ensured compliance with bank procedures and privacy policies while facilitating account openings and electronic channel migrations.
Classroom Teacher
Government Girls Day Secondary School
Jan 2015 - Sep 2015 (8 months)
Mentored students in academic growth and personal development. Created an inclusive classroom environment and taught various subjects while staying updated with educational trends.
Bulk Teller/Customer Services
Guaranty Trust Bank
Jul 2012 - Apr 2014 (1 year 9 months)
Handled large cash transactions, ensuring accuracy and swift processing. Assisted commercial clients with complex banking needs while adhering to strict security procedures to prevent fraud.
Education
Degrees, certifications, and relevant coursework
National Open University
Postgraduate Diploma, Business Administration
2021 - 2023
Pursued a Postgraduate Diploma in Business Administration, focusing on advanced business concepts and management practices.
Yaba College of Education
Higher National Diploma, Education
2012 - 2015
Completed a Higher National Diploma, gaining practical and theoretical knowledge in education and teaching methodologies.
Kwara State Polytechnic
National Diploma
2008 - 2010
Achieved a National Diploma, focusing on foundational skills and knowledge in the chosen field of study.
New Lagos College
Senior Secondary School Certificate
2002 - 2007
Completed Senior Secondary School education, preparing for further studies and career opportunities.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Ibitoye?
You can contact Ibitoye and 90k+ other talented remote workers on Himalayas.
Message IbitoyeFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
