Precious Owoeye
@preciousowoeye
I lead banking customer support, resolving disputes across digital service channels.
NigeriaWhat I'm looking for
I lead customer support at Access Bank PLC, coordinating in-person, telephone, email, and digital banking support to resolve inquiries and service requests promptly.
I oversee complaints, transaction disputes, failed transactions, and reconciliation issues, following complex cases through escalation to resolution. I also maintain accurate CRM records and ensure KYC and AML compliance.
Previously, I supported customers remotely at Access Bank and at Keystone Bank, where I helped with account onboarding, banking products, digital services, complaint resolution, and customer feedback.
My earlier work includes bulk cash and cheque processing at FCMB, as well as administrative support and teaching Economics. I bring experience in banking operations, relationship management, transaction processing, and customer service.
Experience
Work history, roles, and key accomplishments
Team Lead, Customer Support Specialist
Access Bank PLC
Jan 2024 - Present (2 years 8 months)
Lead and coordinate customer support activities across multiple channels, ensuring timely resolution of inquiries and service requests. Supervise team members, oversee dispute resolution, and ensure compliance with KYC and AML regulations.
Remote Customer Support Specialist
Access Bank PLC
Jan 2023 - Dec 2024 (1 year 11 months)
Responded to customer inquiries professionally across in-person, telephone, email, and digital banking channels. Resolved complaints and transaction disputes, escalating complex cases as necessary.
Customer Support Specialist
Keystone Bank
Aug 2022 - Jul 2023 (11 months)
Delivered excellent customer service by responding to inquiries and resolving issues effectively. Assisted with account onboarding and educated customers on banking products and digital services.
Administrative Support Officer / Economics Teacher
Atiku Abubakar Government Science Secondary School
Jul 2021 - Jul 2022 (1 year)
Provided administrative support for school operations and documentation processes. Taught Economics to secondary school students and prepared instructional materials.
Bulk Teller
First City Monument Bank (FCMB)
Feb 2018 - Nov 2018 (9 months)
Processed bulk cash and cheque transactions accurately and efficiently. Verified and confirmed bulk cash deposits from customers in line with banking procedures.
Education
Degrees, certifications, and relevant coursework
Ajayi Crowther University
Bachelor of Science, Business Administration
Bachelor of Science in Business Administration from Ajayi Crowther University, Oyo, Nigeria, expected to complete in 2026.
Saylor Academy
Certification, Human Resources Management
Human Resources Management Certification from Saylor Academy in 2024.
Chartered Institute of Bankers of Nigeria
Annual Ethics and Compliance Program Certification, Ethics and Compliance
Annual Ethics and Compliance Program Certification from the Chartered Institute of Bankers of Nigeria in 2022.
National Youth Service Corps
Discharge Certificate, National Service
National Youth Service Corps Discharge Certificate received in 2022.
Lagos State Polytechnic
Higher National Diploma, Business Administration and Management
Higher National Diploma in Business Administration and Management from Lagos State Polytechnic, Lagos, Nigeria, completed in 2021.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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