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Princess Mbilaelo Moyo

@princessmbilaelomoyo

Customer Service Representative with airport and corporate experience, resolving enquiries and maintaining accurate client records.

United Arab Emirates

Message

What I'm looking for

I’m seeking a remote customer service role where I can deliver fast, friendly and accurate support.

At Ercan International Airport, I assisted 60–80 customers daily and resolved around 85% of requests on first contact. I recorded customer information with 98% accuracy.

At Corporate Zone Management Services, I managed and updated 300+ client records with 99% data accuracy. I also responded to client enquiries and prepared documents.

At GoNorthCyprus Travel Ltd., I processed customer bookings and documents and maintained travel files. I’m seeking a remote customer service role where I can deliver fast, friendly and accurate support.

Experience

Work history, roles, and key accomplishments

Office Administrator

Corporate Zone Management Services

Jun 2024 - Feb 2026 (1 year 8 months)

Managed and updated 300+ client records with 99% data accuracy, reducing errors and rework. Responded to 30–40 client enquiries daily and resolved 90% within 24 hours.

Data Entry Record keeping Microsoft Office Customer Support Documentation Fast Learner

Customer Service Representative

Ercan International Airport

Nov 2021 - Dec 2022 (1 year 1 month)

Assisted 60–80 customers per day in a high-traffic airport, maintaining a calm and professional service standard. Resolved around 85% of customer requests on first contact without escalation.

Customer Support Complaint Resolution Data Entry Record keeping Multilingual Communication

Administrative Assistant

GoNorthCyprus Travel Ltd.

Mar 2019 - Feb 2020 (11 months)

Processed 20+ customer bookings and documents daily with minimal errors. Organised and maintained 500+ customer and travel files, improving record access for the whole team.

Data Entry Record keeping Customer Support Documentation