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Camilla Mary Akiishi

@camillamaryakiishi

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Client Relations & Customer Experience Specialist | Customer Support | HR & Recruitment Coordination

United Arab Emirates

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What I'm looking for

I'm seeking a Customer Service, Client Relations, Customer Support Specialist or HR Coordinator role, either remote or on-site.

At Mira Developments, I serve as the main point of contact for local and international clients, coordinating consultations, viewings and follow-ups from first contact to completion. I maintain client records in Salesforce CRM and prepare proposals and presentations.

At Emirates, I delivered customer service to international passengers and resolved complaints in a safety-focused environment. I received the Emirates Najm Merit Award in 2023 for exceptional customer service.

At The Maine, I handled guest enquiries and bookings across phone, email and live chat, using SevenRooms, SerVme and Eat App. I also maintained booking records and coordinated with venue teams to resolve guest issues.

At JA Resorts & Hotels, I supervised the reservations team, trained team members and supported recruitment by screening candidates and scheduling interviews. Earlier, I handled customer requests and complaints at FordePro and advised customers at Perfect Trust Cosmetics Ltd.

Experience

Work history, roles, and key accomplishments

Current

Relationship Manager

Current

Mira Developments

Aug 2024 - Present (2 years 2 months)

Serve as the main point of contact for local and international clients, managing enquiries, consultations and follow-ups from first contact to completion. Coordinate meetings, viewings and communication between clients, brokers, developers and internal sales teams.

Salesforce Client Relations Account Management Complaint Resolution Proposal Preparation Pipeline Management

Cabin Crew – Economy and Premium Economy

Emirates

May 2022 - Jul 2024 (2 years 2 months)

Delivered premium customer service to diverse international passengers in a highly regulated, safety-focused environment. Resolved passenger complaints and sensitive situations calmly, using discretion, empathy and sound judgement.

Customer Service Complaint Resolution Cross Cultural Communication Safety Procedures Teamwork

Central Reservationist

The Maine

Apr 2020 - Apr 2022 (2 years)

Handled high-volume guest enquiries and bookings across phone, email, live chat and reservation platforms. Maintained accurate guest databases and booking records, documenting special requests and preferences.

SevenRooms ServMe Eat App Reservation Management Database Management Customer Service

Reservations Manager

JA Resorts & Hotels

Sep 2019 - Mar 2020 (6 months)

Supervised the reservations team, allocated shifts and schedules, and prepared regular operational reports. Supported recruitment by sourcing candidates, screening and shortlisting applicants, and scheduling interviews.

Team Supervision Recruitment support Candidate Screening Interview Scheduling Training Reporting

Customer Service Representative

FordePro

Mar 2018 - May 2019 (1 year 2 months)

Managed customer requests by phone, email and live chat, logging every interaction accurately in the CRM. Investigated and resolved complaints, escalating complex cases and following up to ensure satisfaction.

CRM Complaint Resolution Customer Service Communication Skills