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Anastasiia Sukha

@anastasiiasukha

Client relations and advocacy professional transitioning into B2B CRM roles to grow long-term partnerships and satisfaction.

United Arab Emirates

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What I'm looking for

I seek a B2B Customer Success role to leverage 6+ years of relationship management in driving account health. I manage 300+ international stakeholders with a 98% satisfaction rating. By resolving complex challenges, I’ve increased repeat revenue by 15% and protected premium streams. I aim to apply data-driven strategies to reduce churn and scale business growth through elite service.

Strategic Customer Success professional with a Bachelor’s in Marketing and 6+ years of experience in high-volume international relationship management. I have a proven track record of maintaining a 98% client satisfaction rating while managing 300+ stakeholders per journey. By resolving 100% of complex service challenges, I successfully drove a 15% increase in repeat travel loyalty and supported multi-million dollar premium revenue streams. I apply data-driven decision-making and CRM proficiency to reduce churn, optimize client health, and scale business growth in the B2B sector.

Experience

Work history, roles, and key accomplishments

Cabin Crew

Emirates Airline

Jan 2018 - Jan 2024 (6 years)

Managed retention for a global luxury brand, serving 300+ international clients per flight. Achieved a 98% passenger satisfaction rating by implementing problem-solving strategies, resulting in 20% increase in repeat travel loyalty. Optimized service delivery for a cross-functional team of 24, ensuring 100% safety compliance and 0% service delays, protecting high-value revenue streams for 6+ years

Client Advocacy Relationship Management Cross Cultural Communication Customer Service Strategic Problem Solving