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Lisa User

@lisauser15

Guest Relations Executive at Dubai Future Foundation’s Museum of the Future who improved visitor-flow and cashiering processes.

United Arab Emirates

Message

At Dubai Future Foundation; Museum of the Future, I responded to visitor enquiries, assisted with ticketing and transactions, and coordinated with Security, Retail, Facilities and Operations to resolve issues. I also identified improvements to visitor-flow and cashiering processes, several of which the Operations team adopted.

At Etihad Airways, I led onboard service delivery as Cabin Senior and supported a multicultural team of up to 15 crew. I worked with Flight Deck and Ground Operations, contributing to a 15% reduction in aircraft turnaround delays.

Earlier, at Al Tayer Group, I handled 50+ daily customer interactions in a CRM role and supported a system enhancement to customer information management. My experience also includes project coordination at the British Council and administrative support at Orion IT Management (A).

Experience

Work history, roles, and key accomplishments

Guest Relations Executive

Dubai Future Foundation; Museum of the Future

Jun 2025 - Sep 2026 (1 year 3 months)

Responded to visitor enquiries and assisted with ticketing, transactions, and service-related questions. Coordinated with Security, Retail, Facilities, and Operations to resolve issues and improve visitor-flow processes.

Customer Service Ticketing Cashiering Reconciliations Complaint Resolution Cross functional Coordination Process Improvement

Career Break & Professional Development

Career Break

Jan 2021 - May 2025 (4 years 4 months)

Paused corporate career for full-time family caregiving and maternity. Completed professional development courses in Project Management, AI in Customer Service, and Business Administration.

Project Management AI in Customer Service Business Administration

Cabin Senior (Leadership & Operational Oversight)

Etihad Airways

Jun 2017 - Nov 2020 (3 years 5 months)

Led onboard service delivery and supported a multicultural team of up to 15 crew. Addressed passenger concerns and worked with Flight Deck and Ground Operations, contributing to a 15% reduction in aircraft turnaround delays.

Leadership Customer Service Team Management Safety Compliance Incident Documentation Operational Coordination

Cabin Crew (First, Business and Economy Class)

Etihad Airways

Nov 2013 - May 2017 (3 years 6 months)

Assisted international passengers with requests and service needs across all classes. Resolved customer concerns calmly and improved First-Class service efficiency by 20% through better organisation and teamwork.

Customer Service Problem Solving Teamwork Service Efficiency Record keeping

Recruitment Administrator

Charterhouse Partnership

Oct 2013 - Nov 2013 (1 month)

Supported recruitment administration including CV screening, candidate records, and documentation. Communicated with candidates, clients, and consultants regarding administrative enquiries and updates.

Recruitment Administration CV Screening Candidate Records Communication Skills Confidentiality

Customer Relationship Management Coordinator

Al Tayer Group

Jun 2013 - Sep 2013 (3 months)

Updated CRM records and handled 50+ customer interactions daily. Worked with Finance, Marketing, and Operations to resolve issues and supported a CRM system enhancement that improved information management.

CRM Customer Service Data Management Cross functional Coordination Purchase Order Process Improvement

Project and Administrative Assistant

Orion IT Management (A)

May 2011 - Jan 2013 (1 year 8 months)

Handled administrative enquiries, correspondence, meeting coordination, and document preparation. Managed accounts payable/receivable and improved administrative productivity by 20% through better workflows.

Administrative Support Meeting Coordination Travel Arrangements Onboarding Vendor Management Accounts Payable Accounts Receivable Process Improvement

Project Coordinator

British Council

Jan 2010 - Apr 2011 (1 year 3 months)

Delivered regional projects, workshops, and events for 150+ participants. Achieved 20% cost savings through supplier negotiations and reduced travel expenditure by 10% through improved planning.

Project Management Event Coordination Supplier Negotiation Cost Reduction Logistics Reporting