Open to opportunities

stefanny Martinez

@stefannymartinez

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Customer Service Specialist with sales support strength and premium client relationship expertise.

United Arab Emirates

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What I'm looking for

I’m looking for a client-focused role where I can manage reservations, coordinate operations, and support sales with strong communication and multitasking—helping premium customers feel cared for while driving retention.

I’m a Business and Marketing professional with 5 years of experience in customer service, sales, and client relationship management within hospitality, real estate, and retail. I focus on coordinating operations, serving premium clients, managing reservations, and delivering administrative support that drives customer satisfaction and retention.

In my recent roles, I managed direct customer interactions in high-demand environments, coordinated reservations and special requests, and handled inquiries to strengthen client retention. I also supported sales efforts through direct client engagement and service promotion, while managing bookings and follow-ups through phone and digital channels.

I’ve progressed through roles that combined commercial results with client experience—overseeing business operations as a Brand Manager/Store Manager, improving repeat business, and implementing promotions based on trends and special dates. Across all positions, I bring communication, organization, and multitasking to keep service smooth, responsive, and on-brand.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Smcucci

Oct 2025 - May 2026 (7 months)

Managed direct customer interactions in high-demand environments, coordinating reservations, table assignments, and special requests. Handled customer inquiries and supported sales through client engagement and service promotion.

Customer Service client support Communication Problem Solving Organization Multitasking Sales Support Teamwork

Sales Development Representative

Aesthetic Clinic

Feb 2025 - Sep 2025 (7 months)

Managed bookings, client inquiries, and follow-ups via phone and digital channels. Coordinated service information and provided administrative support to strengthen client relationships.

Sales Support Customer Relationship Management Communication Administrative Support Problem Solving Organization Multitasking

Brand Manager / Store Manager

Smakeup Beauty Store

Oct 2024 - Jan 2025 (3 months)

Managed overall store operations including sales, inventory, and payment roll procedures for employees and suppliers. Developed customer retention strategies and implemented promotions based on trends and special dates.

Retail Operations Inventory Management Customer Relationship Management Sales Support Administrative Support Communication Organization Multitasking

Sales & Administrative Executive

Smakeup Beauty Store

Dec 2023 - Sep 2024 (9 months)

Coordinated commercial processes including client follow-up and after-sales service, while managing inventory and stock control. Managed customer communication across digital and in-person channels to support customer experience.

Sales Support Customer Relationship Management Customer Service Administrative Support Inventory Management Communication Organization

Retail Sales Assistant

Smakeup Beauty Store

Jan 2022 - Nov 2023 (1 year 10 months)

Assisted customers with product selection using personalized service and managed sales transactions and payments. Supported inventory control and restocking to help drive customer satisfaction.

Retail Operations Customer Service Communication Problem Solving Organization Multitasking Inventory Management Point of Sale