Open to opportunities

Anca Pacala

@ancapacala

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Experienced flight attendant dedicated to exceptional passenger service.

United Arab Emirates

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What I'm looking for

I am looking for a role that values customer service excellence and offers opportunities for growth in a dynamic environment.

I am a flight attendant with over 4 years of experience in ensuring passenger safety and delivering exceptional customer service across international airlines. My journey has taken me through diverse environments, enhancing my cultural awareness and communication skills, which I leverage to create positive experiences for passengers.

Currently, I work with Emirates Airline, where I ensure passenger safety through thorough pre-flight checks and safety briefings. I am adept at administering first aid in emergencies and managing cabin inventory efficiently. My previous experience with Wizz Air has honed my ability to creatively problem-solve and maintain a positive attitude in high-pressure situations.

With a Master’s degree in Veterinary Medicine and ongoing studies in social media marketing, I am committed to continuous learning and professional growth. I thrive in dynamic environments and am passionate about enhancing passenger experiences through effective communication and service excellence.

Experience

Work history, roles, and key accomplishments

Current

Cabin Crew

Current

Emirates Airline

Sep 2023 - Present (1 year 9 months)

Ensured passenger safety through thorough pre-flight checks and safety briefings, administering first-aid support in emergencies while maintaining calm under pressure. Managed cabin inventory efficiently, ensuring stock levels met operational requirements and delivered exceptional customer service, addressing passenger needs and queries promptly.

Inventory Management Customer Service Problem Solving Communication

Cabin Crew

Wizz Air

Aug 2022 - Present (2 years 10 months)

Delivered excellent customer service, creatively problem-solved, and managed multi-tasking while dealing with diverse individuals. Maintained self-control, flexibility, and adaptability, ensuring proper execution of safety duties and a professional workplace appearance.

Customer Service Problem Solving Self Control Flexibility Communication

Call Center Volunteer

Inspectorate for Emergency Situations

Mar 2021 - Present (4 years 3 months)

Worked effectively under pressure, making epidemiological inquiries with strong focus and concentration skills. Contributed to public health efforts by gathering critical information during emergencies.

Concentration Data Collection Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

University of Illinois

Coursework, Social Media Marketing

Currently pursuing coursework in Social Media Marketing at the University of Illinois. Developing skills in digital marketing strategies and social media platforms.

University of Veterinary Medicine and Agricultural Sciences

Master Degree, Veterinary Medicine and Agricultural Sciences

Completed a Master's degree at the University of Veterinary Medicine and Agricultural Sciences. Focused on advanced studies within the veterinary and agricultural sciences field.