Tifphany Proulx

I've supported customers and patients at Bread Financial, Ideal Dental, and Swish Dental by resolving questions, explaining options, and creating positive experiences.

At Bread Financial, I handled high-volume inbound and outbound collections communications, reconciled account balances, resolved billing issues, and negotiated payment plans while meeting recovery targets in a remote environment.

In dental offices, I've verified and processed insurance, presented treatment plans, answered inbound calls, captured x-rays and intraoral images, scanned with iTero, charted patient information, and assisted doctors chairside.

I'm known for balancing empathy with company goals, building trust, and communicating clearly through sensitive financial and care-related conversations.