Amber Humerick
@amberhumerick
I am an experienced customer service professional specializing in financial services and dispute resolution.
United StatesWhat I'm looking for
I am a resourceful, results-driven customer service professional with over 10 years of experience in financial services, dispute resolution, and high-volume client support.
In my current collections role I manage 75–100+ inbound and outbound calls daily, negotiate payment arrangements, and process fraud and identity-theft disputes with accurate documentation and regulatory compliance. I consistently exceed monthly metrics for collections, compliance, and call quality while working remotely.
I collaborate with cross-functional teams, support peers and supervisors on escalations, assist in training, and hold a GEAR certification; I am ready to contribute immediately to a company that values excellence, accountability, and trust.
Experience
Work history, roles, and key accomplishments
SBCollections Representative
Synchrony Bank
Apr 2023 - Present (2 years 5 months)
Manage 75–100+ daily inbound/outbound calls on past-due accounts, negotiating payment arrangements and processing fraud disputes while consistently exceeding monthly collections and compliance metrics.
ASCustomer Service Representative
Azure Standard
Jan 2021 - Jan 2022 (1 year)
Supported customers via phone and email for orders, shipments, and billing, resolving disputes and coordinating returns while using CRM to log interactions and improve service processes.
KRCashier & Customer Service Associate
Kroger
Jan 2017 - Jan 2020 (3 years)
Provided front-end customer support including checkout, returns, and product assistance in a high-traffic store, trained new employees, and maintained accurate POS and cash-handling procedures.
MECashier
Meijer
Jan 2005 - Jan 2008 (3 years)
Processed high-volume transactions accurately and resolved customer concerns at the register while assisting with team training and maintaining exceptional service during peak periods.
Resident Assistant
Alterra Sterling House
Jan 2002 - Jan 2005 (3 years)
Delivered compassionate care and daily assistance to elderly residents, monitored health status and administered medications under supervision while facilitating community activities.
Education
Degrees, certifications, and relevant coursework
Bellbrook High School
High School Diploma, High School
Earned a High School Diploma from Bellbrook High School.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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