Benilde Rodriguez
@benilderodriguez
Mortgage collections agent at Firstsource who negotiates payment solutions and resolves disputes on mortgage accounts.
United StatesWhat I'm looking for
At Firstsource, I handle inbound and outbound calls about mortgage accounts, from one day past due to foreclosure status. I negotiate affordable payment arrangements and settlements while maintaining empathy and professionalism.
I process payments, update account statuses, and provide borrowers with account information. I also resolve disputes and follow compliance standards and company policies.
At Dental Credentialing I, I handled escalated calls and customer complaints, resolving conflicts with empathy and professionalism.
In dental front-office roles at Monarch Dental, I Love Dental, and Comfort Dental, I handled insurance and billing processes, verified benefits, and supported treatment planning. I also checked patients in and out and processed care credits.
Experience
Work history, roles, and key accomplishments
Handle inbound and outbound calls to collect payments on mortgage accounts, negotiate payment solutions, and process payments while adhering to compliance standards.
Customer Service Representative
Dental Credentialing I
Jan 2023 - Jul 2024 (1 year 6 months)
Managed high-stress situations, resolved customer complaints with empathy, and handled escalated calls to find satisfactory resolutions.
Customer Service Representative / Front Office
Monarch Dental
Jun 2020 - Nov 2020 (5 months)
Handled insurance and billing inquiries, assisted with treatment planning, and managed front office duties including patient check-in and phone calls.
Front Office / Patient Coordinator
Comfort Dental
Jul 2018 - Jan 2019 (6 months)
Checked patients in and out, managed paperwork, verified insurance, and performed basic vital checks.
Customer Service Representative / Front Office
I Love Dental
Managed insurance and billing processes, supported treatment planning, and performed patient intake duties including vital checks and data entry.
Education
Degrees, certifications, and relevant coursework
Benilde hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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