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Becky Rodriguez

@beckyrodriguez

Customer service representative in healthcare and call centers, handling patient scheduling, insurance verification, and complex inquiries.

United States

Message

At Omni Family Health, I scheduled dental appointments, helped patients complete medical forms, and handled inquiries and complaints. I also supported payment processing and insurance verification.

At Mountain Park Healthcare, I checked in patients and verified demographic and insurance information. I managed appointments and referrals while protecting sensitive information in line with HIPAA requirements.

Earlier, I handled high-volume customer calls at DHL Express US and LogistiCare, resolving billing, service, and appointment issues. My experience also includes dental front-office reception and credit consulting, and I use ECW, Next Gen, and Microsoft Office.

Experience

Work history, roles, and key accomplishments

Floater

Omni Family Health

Mar 2023 - Sep 2023 (6 months)

Scheduled, rescheduled, and canceled dental appointments to ensure timely patient care. Delivered exceptional customer service by answering calls, offering office information, and addressing patient inquiries.

Scheduling Customer Service Patient Registration Insurance Verification Administrative Support HIPAA compliance Microsoft Office

Patient Service Representative

Mountain Park Healthcare

Oct 2021 - Apr 2022 (6 months)

Greeted patients and completed check-in procedures, verifying demographic and insurance information for accurate medical records. Processed patient payments and managed scheduling functions.

Patient Registration Insurance Verification Payment Processing Scheduling HIPAA compliance Communication Skills

Customer Service Specialist

DHL Express US

Jan 2016 - Mar 2021 (5 years 2 months)

Managed high-volume inbound calls (90+ calls daily), providing solutions to service and billing issues. Educated customers on special pricing and services, contributing to future business opportunities.

Call Center Operations Customer Service problem resolution Billing Training

Customer Service Representative

LogistiCare

Apr 2013 - Jun 2015 (2 years 2 months)

Managed over 70 inbound calls per day, providing assistance with scheduling and customer inquiries. Resolved appointment-related issues and maintained accurate patient records.

Call Center Operations Scheduling Customer Service Record keeping problem resolution

Dental Front Office Receptionist

Southwest Dental Group

Feb 2010 - Apr 2013 (3 years 2 months)

Managed patient billing processes, ensuring timely and accurate payment collection. Scheduled, rescheduled, and canceled dental appointments, offering support through the entire process.

Billing Scheduling Insurance Coordination Customer Service Documentation

Credit Consultant

QWEST Communications

Jan 2004 - Feb 2010 (6 years 1 month)

Processed payments, handled billing inquiries, and recommended solutions based on individual customer needs. Responded to a high volume of calls and emails, ensuring each customer’s issue was addressed promptly.

Payment Processing Billing Customer Service problem resolution Communication Skills