Ka'Dasia Crawford
@kadasiacrawford
Experienced customer service professional with 5+ years delivering empathetic problem-solving and team-focused results.
United StatesWhat I'm looking for
I am a dedicated customer service professional with over five years of experience spanning collections, benefits verification, patient services, and team leadership. I consistently deliver empathetic, high-quality support, resolve complex issues, and build customer loyalty through clear communication and negotiation.
In my current role as a Collection Specialist I apply strong active listening, conflict-resolution, time-management, and team-collaboration skills to meet performance goals and improve outcomes. I seek to bring my problem-solving focus and adaptable approach to a fast-paced, customer-focused team.
Experience
Work history, roles, and key accomplishments
Collection Specialist
Credit Corp Solutions
Feb 2023 - Present (2 years 9 months)
Managed collections and customer accounts, resolving delinquencies and maintaining compliance while preserving customer relationships since Feb 2023.
Benefits Verification/ Patient Services
Lash Group
Oct 2017 - Feb 2023 (5 years 4 months)
Performed benefits verification and patient services, coordinating insurance eligibility and scheduling to support clinical operations and patient access.
Team Lead
Popeyes
May 2016 - Oct 2017 (1 year 5 months)
Supervised front-line team, managed shifts and trained staff to maintain service and quality standards.
Education
Degrees, certifications, and relevant coursework
Garinger High School
High School
Attended Garinger High School in Charlotte, NC.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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