Open to opportunities

Sheri Quadnau

@sheriquadnau

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Experienced customer service professional with a focus on team support.

United States

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What I'm looking for

I seek a role in a supportive environment where I can leverage my customer service skills and contribute to team success.

I am a dedicated customer service professional with extensive experience in various roles, including collections, account management, and claims processing. My journey began in the dental claims sector, where I honed my skills in handling inbound calls and assisting team members with problem-solving. This experience taught me the importance of clear communication and teamwork, which I carry into every position I hold.

At Capital One Auto Finance, I worked as a late-stage collections agent, where I was responsible for investigating historical data and managing delinquent accounts. My ability to monitor accounts and encourage timely payments through effective communication strategies significantly contributed to the team's success. I pride myself on being a reliable and dependable asset, always striving to exceed expectations and support my colleagues.

Throughout my career, I have developed strong leadership and time management skills, which have enabled me to thrive in fast-paced environments. I am passionate about contributing to a growing company and utilizing my skills to enhance team performance and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Late Stage Collections Agent

Capital One Auto Finance

Feb 2019 - Present (6 years 5 months)

Investigated historical data for debts and collected on delinquent accounts. Monitored all accounts daily, setting up payments or arrangements. Encouraged timely payments using inbound and outbound collection methods.

Debt Collection Account Management Payment Processing Customer Service Data Analysis Communication Skills

Dental Claims CSR3

Metlife

Jul 2015 - Present (10 years)

Serviced inbound dental claims calls, providing detailed explanations in a timely manner. Assisted with team huddles and helped other team members with problem-solving. Provided support with systems unfamiliar to other associates.

Customer Service Problem Solving Team Collaboration Technical Support Communication

Account Manager/Receptionist

Redhead Labs LLC

Managed all inbound calls, rerouting as needed, and updated account information. Followed up with customers regarding accounts and service requests to ensure completion. Organized and secured small files and photos for developers.

Account Management Communication

Receptionist

Oklahoma Veterinary Specialists

Sep 2014 - Present (10 years 10 months)

Scheduled appointments for internal medicine specialists and emergency veterinarian intakes. Created and maintained internal and physical files for clients and veterinarians. Performed general housekeeping duties in a fast-paced emergency room setting.

Scheduling Organizational Skills