Tiffany Nguyen

Designs and implements leadership and technical training programs using ADDIE and SAM, conducts train-the-trainer sessions, and measures program effectiveness with Kirkpatrick KPIs to improve employee and leader performance.

Designed and managed leadership, coaching, and management development programs, conducted needs assessments and program audits, and created multimedia learning assets to support career pathing and skill development.

Facilitated new employee orientation and enterprise-wide instructor-led training, and managed logistics for virtual, in-person, and hybrid training to improve onboarding and training processes.

Conducted needs assessments across contact centers, designed and delivered workshops on emotional intelligence and coaching, and led SOP development and process improvements for a 17-member talent team.

Led recruitment for large contact center customer service roles, conducted interviews, collaborated with hiring managers on offers, and maintained job descriptions and career pathing models.

Designed marketing and recruiting materials for degree programs and conducted independent research supporting student learning assessment initiatives.

Developed and conducted research on corporate volunteer initiatives, leadership development, and work-life balance, and supported assessment of student learning objectives.

Activities and societies: Involved in department marketing/recruiting materials and assessment of student learning objectives.

Bachelor of Science in Organizational Leadership & Supervision and Human Resource Management with coursework and practical experience in talent acquisition and training development.

Activities and societies: Graduate Research Assistant; Department Assistant — conducted research and designed marketing/recruiting materials.

Master of Science in Organizational Leadership & Human Resource Development with graduate research experience in corporate volunteer initiatives, organizational and leadership development, and work–life balance.