Sontonia Wallace

Designs learning and performance solutions for small businesses and nonprofits, including leadership development, onboarding, and facilitator materials. Consults with leaders to assess needs and customize interventions.

Designed differentiated, data-informed instruction for over 100 students, using assessments to target learning gaps and improve math and science performance by 10%. Applied instructional technology and supported faculty use of various learning tools.

Contracted through IntraEdge to support Meta's Global Business Education team, coordinating learning operations, training requests, content updates, and learner-access support across APAC and LATAM. Used Intellum and Meta Blueprint for operational support, collaborating with regional and technical teams to resolve access and workflow issues.

Developed LearnUpon eLearning, virtual tutor-training materials, SOPs, and instructor resources to support literacy tutor preparation. Trained over 100 tutors and facilitated 10+ virtual sessions, building digital pre/post literacy assessments in Google Forms.

Developed client needs-assessment procedures and customized learning packages for university, corporate, and hospital clients. Converted instructor-led programs to virtual delivery, reducing training costs by approximately 20%.

Coordinated 31 orientation and onboarding sessions for over 400 employees. Maintained accurate ADP/HRIS records and partnered with supervisors on workforce training and staffing needs.

Improved regulated client-service and operational workflows. Developed order-processing SOPs that reduced errors and processing time by 30%.

Managed LMS governance and learning operations for a global workforce of 30,000+ employees across 51 business units. Supported 15 John Deere University learning colleges, administering course catalogs, scheduling, reporting, and content standards, reducing outdated content by 20%.

Consulted with leaders and teams on leadership effectiveness, employee engagement, communication, and performance. Used interviews, surveys, focus groups, and behavioral assessments to diagnose needs and recommend development actions.

Supervised order management and customer-service operations. Created SOPs, trained an outsourced service team, and strengthened cross-functional order workflows.

Completed the People Analytics Masterclass through Orgnostic, covering HR metrics, data-informed decision-making, workforce insights, and communicating analytical findings to business stakeholders.

Completed Everything DiSC workplace facilitation training. Applied DiSC-based approaches to leadership development, manager and team assimilation, communication, and team effectiveness.

Professional in Human Resources (PHR) certification from HRCI.

Grade: 3.321

Activities and societies: Lifetime Member: Psi Chi International Honor Society in Psychology

Completed 48 graduate credit hours toward a Master of Arts in Psychology at North Carolina Central University.
Graduate coursework completed; master's degree thesis not completed.

Grade: 3.291

Activities and societies: -Graduated with honors with your B.A. in Psychology -Lifetime member of Psi Chi, the International Honor Society in Psychology

Bachelor of Arts in Psychology from North Carolina Central University.

Earned the Business Management Essentials Certified (BMEC) credential, demonstrating foundational knowledge of business management, leadership, project management, process improvement, and change management.

Completed professional development in diversity and inclusion within human resources management, strengthening knowledge of inclusive workplace practices, organizational culture, and employee engagement.

Earned the Project Management Essentials Certified (PMEC) credential, covering project initiation, planning, execution, monitoring, closing, and project management fundamentals.

Instructional Design Principles for E-Learning certification from CPD.