Open to opportunities

Katie Lim

@katielim

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Motivated Patient Account Representative with strong interpersonal skills.

United States

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What I'm looking for

I am looking for a role that allows me to utilize my skills in patient account management while offering opportunities for professional growth and development.

I am a dedicated Patient Account Representative with extensive experience in healthcare administration and patient services. My journey began in 2009 when I completed my Medical Assistant training, which laid the foundation for my career in the medical field. Over the years, I have honed my skills in patient registration, insurance verification, and claims processing, ensuring that patients receive the best possible care and support.

Currently, I serve as an ER Admitting Representative at Lakewood Regional Medical Center, where I utilize my customer service skills to assist patients and collaborate with hospital staff. My previous roles at Little Company of Mary Hospital and St. Francis Medical Center have equipped me with the ability to manage patient demographics, verify insurance, and handle copays efficiently. I take pride in my ability to follow up with insurance companies and patients, ensuring that all claims are processed accurately and timely.

With a strong background in filing appeals and working with various insurance providers, including Anthem Blue Cross and Aetna, I am committed to furthering my education and skills in the healthcare industry. I am eager to contribute my expertise to a dynamic team that values patient care and operational excellence.

Experience

Work history, roles, and key accomplishments

Current

ER Admitting Representative

Current

Lakewood Regional Medical Center

Aug 2022 - Present (2 years 10 months)

Collected ER copays and assisted self-pay patients with Medi-Cal HPE. Utilized customer service skills with patients and hospital staff, following up with insurance companies regarding patient eligibility.

Insurance Verification Customer Service Medi Cal HPE Epic

ER Registration / Admitting

Little Company of Mary Hospital

Aug 2021 - Feb 2022 (6 months)

Registered patients in the ER, verifying and updating patient demographics. Collected copays and provided insurance verification, including Medi-Cal HPE for low-income patients.

Patient Registration Insurance Verification Medi Cal HPE

ER Registration Clerk / Admitting

St Francis Medical Center

Apr 2018 - Aug 2020 (2 years 4 months)

Greeted patients and assisted with processes such as obtaining and verifying identification, insurance, and medical records. Admitted patients for scheduled appointments and checked in patients to see doctors, verifying demographics and updating insurance information.

Patient Registration Insurance Verification Medical Records Patient Admitting Customer Service

Patient Account Representative

Navigant Cymetrix

Oct 2016 - Mar 2018 (1 year 5 months)

Followed up with patient accounts and insurance companies such as Anthem Blue Cross, Aetna, and United Healthcare. Filed appeals, submitted claims, and disputed letters to insurances, handling payment posting and follow-up calls with patients regarding claim balances.

Medical Payment Posting Government Insurance Medi Cal

Insurance Representative

USCB America

May 2013 - Oct 2016 (3 years 5 months)

Processed patient payments to insurance companies, filed appeals, and submitted claims and medical records. Handled over 50 calls daily, following up on denials and appeals from medical insurance companies, and managed bad debt accounts and collections.

Medical Records Collections Customer Service

Education

Degrees, certifications, and relevant coursework

Everest College

Medical Insurance Billing, Medical Insurance Billing

Completed a program focused on medical insurance billing practices. Gained knowledge in processing patient payments, filing appeals, and submitting claims to insurance companies.

American Career College

Medical Assistant, Medical Assisting

Completed a program to become a Medical Assistant. Acquired skills in patient care, administrative tasks, and clinical procedures relevant to medical office operations.

South Hills High School

High School Diploma, General Studies

Obtained a high school diploma, completing general education requirements. Developed foundational academic skills and prepared for further education or entry into the workforce.