Tien Tran

Contacted garment factories and sourcing offices in Vietnam as potential customers for heat transfer labels. Managed B2B clients, resolved technical issues, and served as liaison between Thailand HQ and local clients.

Managed existing customer orders and coordinated with production and quality control to meet delivery dates. Handled the Managing Director's schedule, tracked expenses, and organized internal events.

Developed lists of potential customers among garment factories and sourcing offices in Vietnam. Contacted prospects via phone, email, and visits to introduce heat transfer labels, and reported progress to management.

Supported business clients with transport and warehouse needs, coordinating with local logistics and warehouse contractors. Assisted the Thai Director with daily tasks and tracked expenses.

Worked with Vietnamese publishers to bring books onto the company's e-book app. Supervised a team of six converting books to digital format and served as liaison between Thai management and local teams.

Presented products and provided basic training to garment factory staff. Supported customers at the factory during production issues.

Assisted in setting up the Representative Office in Ho Chi Minh City, working with the Chairman, law firms, and authorities on licensing, tax code, and company seal.

Certificate in Import & Export Business Administration from the University of Economics Ho Chi Minh City, completed in 2012.

Bachelor of Oriental Studies from the University of Social Sciences and Humanities, Ho Chi Minh City, completed in 2009.