eva vicky

Evaluated public grievances and formulated, monitored, and implemented resolutions. Implemented a tracking system to monitor task completion and verify them monthly, consistently delivering necessary documentation for timely staff payments.

Successfully resolved 80% of customer queries by ascertaining needs and guiding them to appropriate departments. Managed and maintained a vast database by adding, removing, or updating customer information.

Managed a database, achieving 100% accuracy of daily sales for all franchises across 13 District areas. Achieved 100% timely delivery of sales reports monthly and validated deposit slips, vouchers, and pay-outs for accuracy.

Managed a financial database, ensuring 100% accuracy and receipt filings for audit purposes. Conducted the digitization and quality assurance of driver information within the Ministry and updated employment records.

Performed quality assurance and digitization of ministry documents for easier employee reference. Managed and maintained both physical and computerized databases of files.

Successfully routed 80% of customer queries by ascertaining needs and guiding them to appropriate departments. Managed and maintained a vast database by adding, removing, or updating customer information.

Achieved 90% customer satisfaction and managed shelf stock levels, ensuring restock at minimum levels. Consistently achieved 100% of the daily sales quota.

Achieved 90% customer satisfaction and managed shelf stock levels, ensuring restock at minimum levels. Consistently achieved 100% of the daily sales quota.

Completed a Diploma in Occupational Health and Safety, focusing on foundational principles and practices. Gained knowledge in risk assessment, safety regulations, and workplace well-being.

Obtained a Certificate on Introduction to Facilities Building and Management, covering essential aspects of facility operations. Developed skills in managing building systems and services.

Earned a Certificate in Small Business Administration, providing insights into managing and operating small enterprises. Acquired knowledge in business planning, finance, and marketing.

Completed a Certificate in Occupational Health and Safety, focusing on basic safety protocols and workplace hazard identification. Developed an understanding of health and safety standards.

Received a Certificate in Data Operations, gaining proficiency in data management and processing. Learned techniques for organizing, analyzing, and maintaining data.

Achieved a Certificate in Principles of Business, Office Administration, Social Studies, and English from the Caribbean Studies Examination Council (CSEC). Developed foundational knowledge in business concepts, administrative practices, social sciences, and English language skills.