Naquetta Williams
@naquettawilliams
Detail-oriented administrative professional with strong customer service skills.
What I'm looking for
I am a dedicated administrative professional with a background in customer service and office management. My experience spans various roles, including Office Clerk and Administrative Clerk, where I have honed my skills in records management, customer interaction, and team oversight. I pride myself on my ability to maintain organized systems and ensure quality service delivery.
Throughout my career, I have demonstrated my commitment to excellence by successfully managing filing systems, processing retirement claims, and overseeing staff to ensure efficient operations. My educational background in Petroleum Engineering, combined with certifications in business intelligence and IT support, equips me with a unique perspective and a strong analytical skill set that I bring to every role.
Experience
Work history, roles, and key accomplishments
Office Clerk
The National Insurance Board of Trinidad and Tobago
Dec 2023 - Present (1 year 9 months)
Maintained various filing and records management systems, and verified and processed Retirement Claims. Processed alternative evidence of Contribution for Retirement Benefit payment, and conducted general external calls to validate and request information from claimants prior to processing.
Administrative Clerk
KB's Automedics Service and Repair Centre
Sep 2020 - Present (5 years)
Attended to customers to confirm and clarify their needs, and oversaw staff while delegating specific job roles to personnel. Managed accounting by generating invoices and estimates utilizing QuickBooks, and assisted with inventory.
Customer Service Associate
UNIPET U-Foods and Liquor Store
Oct 2019 - Present (5 years 11 months)
Interacted with and provided information to customers to ensure quality service, and handled cashing and customer attendance. Responsible for restocking shelves, assessing monthly stock counts, and preparing food items for sale.
Customer Service Associate II (Acting)
UNIPET
Mar 2019 - Present (6 years 6 months)
Oversaw staff to ensure specific duties were carried out in a timely fashion, and ensured quality service was portrayed within the establishment. Performed administrative duties where necessary and assisted with inventory and maintenance of the department.
Assistant Manager (Acting)
UNIPET
Jan 2019 - Present (6 years 8 months)
Oversaw staff to ensure specific duties were carried out in a timely fashion, and ensured quality service was portrayed within the establishment. Performed administrative duties where necessary and assisted with inventory and maintenance of the department.
Customer Service Associate
UNIPET
Dec 2017 - Present (7 years 9 months)
Interacted with and provided information to customers to ensure quality service, and handled cashing and customer attendance. Responsible for restocking shelves and assessing monthly stock counts.
Junior Administrative Assistant
Automation Technology College Limited
Apr 2015 - Present (10 years 5 months)
Assisted with salary sheet preparation for lecturers and organized attendance sheets for all students, including data entry. Answered queries via calls and walk-ins, and followed up by sending information to relevant persons via email.
Clerical Assistant
Ministry of the Environment and Water Resources - Forestry D
Apr 2013 - Present (12 years 5 months)
Answered queries via calls and customer walk-ins, and assisted with taking customer bookings for the facility. Provided support to Forester I and Forester II.
Education
Degrees, certifications, and relevant coursework
The University of Trinidad and Tobago
NETD Petroleum Engineering, Petroleum Engineering
2017 - 2017
Completed the NETD Petroleum Engineering program, gaining specialized knowledge in the field. This program provided a foundational understanding of petroleum engineering principles.
St. Joseph’s Convent San Fernando
CXC General Proficiency, General Studies
2011 - 2011
Grade: Mathematics 1, English A 1, English B 1, Social Studies 2, French 2, Physics 2, Biology 3, Chemistry 3, Geography 3
Achieved strong results in various subjects including Mathematics, English A, English B, Social Studies, French, Physics, Biology, Chemistry, and Geography. Developed a solid academic foundation across multiple disciplines.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
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