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Naquetta WilliamsNW
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Naquetta Williams

@naquettawilliams

Detail-oriented administrative professional with strong customer service skills.

Trinidad and Tobago
Message

What I'm looking for

I am seeking a role that values teamwork and offers growth opportunities.

I am a dedicated administrative professional with a background in customer service and office management. My experience spans various roles, including Office Clerk and Administrative Clerk, where I have honed my skills in records management, customer interaction, and team oversight. I pride myself on my ability to maintain organized systems and ensure quality service delivery.

Throughout my career, I have demonstrated my commitment to excellence by successfully managing filing systems, processing retirement claims, and overseeing staff to ensure efficient operations. My educational background in Petroleum Engineering, combined with certifications in business intelligence and IT support, equips me with a unique perspective and a strong analytical skill set that I bring to every role.

Experience

Work history, roles, and key accomplishments

TT

Office Clerk

The National Insurance Board of Trinidad and Tobago

Dec 2023 - Present (1 year 9 months)

Maintained various filing and records management systems, and verified and processed Retirement Claims. Processed alternative evidence of Contribution for Retirement Benefit payment, and conducted general external calls to validate and request information from claimants prior to processing.

US

Customer Service Associate

UNIPET U-Foods and Liquor Store

Oct 2019 - Present (5 years 11 months)

Interacted with and provided information to customers to ensure quality service, and handled cashing and customer attendance. Responsible for restocking shelves, assessing monthly stock counts, and preparing food items for sale.

UN

Customer Service Associate

UNIPET

Dec 2017 - Present (7 years 9 months)

Interacted with and provided information to customers to ensure quality service, and handled cashing and customer attendance. Responsible for restocking shelves and assessing monthly stock counts.

MD

Clerical Assistant

Ministry of the Environment and Water Resources - Forestry D

Apr 2013 - Present (12 years 5 months)

Answered queries via calls and customer walk-ins, and assisted with taking customer bookings for the facility. Provided support to Forester I and Forester II.

Education

Degrees, certifications, and relevant coursework

The University of Trinidad and Tobago logoTT

The University of Trinidad and Tobago

NETD Petroleum Engineering, Petroleum Engineering

2017 - 2017

Completed the NETD Petroleum Engineering program, gaining specialized knowledge in the field. This program provided a foundational understanding of petroleum engineering principles.

SF

St. Joseph’s Convent San Fernando

CXC General Proficiency, General Studies

2011 - 2011

Grade: Mathematics 1, English A 1, English B 1, Social Studies 2, French 2, Physics 2, Biology 3, Chemistry 3, Geography 3

Achieved strong results in various subjects including Mathematics, English A, English B, Social Studies, French, Physics, Biology, Chemistry, and Geography. Developed a solid academic foundation across multiple disciplines.

Tech stack

Software and tools used professionally

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Naquetta Williams - Office Clerk - The National Insurance Board of Trinidad and Tobago | Himalayas