Open to opportunities

Crystal Sutherland-Benny

@crystalsutherlandben

Message

Result-driven professional with 15+ years in customer service and administration.

Trinidad and Tobago

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a result-driven and insightful professional with over 15 years of progressive experience in customer service and administrative roles. My expertise lies in analyzing operations, identifying areas for improvement, and implementing effective plans that generate profitable results. I have a proven track record of executing change and motivating teams to achieve optimum performance levels.

Throughout my career, I have demonstrated a solid work ethic and a commitment to excellence. In my current role as a Clerical Assistant at TECU Credit Union, I champion problem resolution and continuous process improvement, ensuring high levels of customer satisfaction. My ability to manage various administrative duties efficiently has significantly contributed to the productivity and performance of my team.

I hold an MBA in Human Resource Management and have completed various professional development training, including certificates in Business Writing and Basic Computer Literacy. I am passionate about leveraging my skills and experience to drive organizational success and enhance customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Clerical Assistant – Member Services

Current

TECU Credit Union

Jan 2016 - Present (9 years 5 months)

Championed problem resolution and continuous process improvement by swiftly identifying and resolving member-facing issues, providing comprehensive information regarding loan promotions, rates, and health plan details. Maximized company productivity by performing various administrative duties, including processing a high volume of loan forms, LinCU applications, and executing high volumes of corre

Customer Service Problem Solving Process Improvement Administrative Support Loan Processing Document Management Regulatory Compliance Data Entry Claims

Clerical Assistant – Facilities Department

TECU Credit Union

Jan 2015 - Present (10 years 5 months)

Spearheaded a large volume of clerical duties, including preparing payment vouchers, work orders, and contracts for contractual works, while efficiently preparing minutes. Precisely and expeditiously handled both simple and complex staff-facing responsibilities and communication functions to optimize assistance and ensure maximum levels of satisfaction.

Payment Processing Contract Management Communication Administrative Support Problem Solving

Clerical Assistant – Accounts Department

TECU Credit Union

Jan 2012 - Present (13 years 5 months)

Oversaw financial administrative tasks, including clearing accounts, processing payment vouchers, and entering/printing cheques and journals, all within a detail-oriented, deadline-driven department. Improved productivity levels by over 25% within the accounts department, contributing to increased job satisfaction.

Account Reconciliation Payment Processing Data Entry Productivity

Office Clerk

University of Trinidad and Tobago

Jan 2008 - Present (17 years 5 months)

Improved and delivered overarching support in all aspects of administrative and clerical support to the supervisor, successfully recommending efficient changes in procedures. Drove sustainability and growth of the department by delivering administrative duties, including preparing reports, correspondences, memos, forms, agendas, meeting minutes, spreadsheets, and databases. Supported organization

Administrative Support Data Management Microsoft Office Suite Organizational Skills

Clerical Assistant

Ministry of Works and Transport – Licensing Office

Jan 2008 - Present (17 years 5 months)

Led the proceeding for the supervision of regulations with a high level of diligence. Assisted customers concerning lost permits, successfully reducing wait time and enhancing expertise by delivering high-quality assistance. Reviewed various forms with proficiency.

Regulatory Compliance Wait Time Reduction Administrative Support Public Relations Problem Solving Data Entry

Education

Degrees, certifications, and relevant coursework

The University of Bedfordshire

MBA, Human Resource Management

Completed a Master of Business Administration with a specialization in Human Resource Management. Focused on advanced HR strategies and business leadership principles.