Open to opportunities

Tia Watson

@tiawatson

I run remote operations, executive support, and customer service workflows that improve team output and client response times.

Jamaica

Message

What I'm looking for

I'm looking for an operations, executive support, or customer support role where I can own workflows end-to-end, improve processes, support clients, and help teams perform under pressure.

I'm currently running day-to-day operations at Didroolfactory, independently managing executive schedules, inboxes, client communications, orders, inventory, invoices, and payment tracking.

I redesigned the digital filing system to make documents consistently findable, maintain real-time inventory records with zero delays or stock shortages, and support accurate bookkeeping through invoice reconciliation.

Previously at Iterum Connections, I led and coached a 16-person BPO team, built KPI and coaching frameworks, managed escalations, and delivered performance reporting with recommended fixes.

My technical support experience at ITEL BPO strengthened my ability to troubleshoot across email, chat, and phone while maintaining detailed CRM records. I'm also completing a BSc in Applied Psychology, which shapes how I work with people and stay calm under pressure.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant

Current

Didroolfactory

Oct 2023 - Present (2 years 10 months)

Manage executive schedules, inboxes, and multi-channel communications independently, reducing response times and improving client satisfaction. Redesigned the digital filing system, cutting document retrieval time and giving the whole team consistent, findable file structure.