MHMarian Hart
@marianhart
Experienced administrative and customer service professional skilled in high-volume operations and CRM management.
JamaicaWhat I'm looking for
I am a highly organized administrative and customer service professional with over six years' experience supporting fast-paced teams, managing high-volume call operations (100–150+ daily), and maintaining CRM and database accuracy. I consistently streamline scheduling, improve response times, and produce polished client communications that support leadership and enhance client satisfaction.
I bring proven strengths in conflict resolution, order processing, and digital productivity tools such as MS Office and Google Workspace, plus formal training in project and supervisory management. I deliver reliable, detail-oriented support and proactively solve problems to help organizations meet service and operational goals.
Experience
Work history, roles, and key accomplishments
Administrative Assistant
LanPro Systems Ltd
Oct 2021 - Present (4 years)
Managed scheduling and calendar coordination for 3+ team members, improving meeting attendance by 20%, and maintained databases with 98% accuracy while reducing email/phone response time by 30%.
Account Associate
VXI Global Solutions
Jan 2021 - Oct 2021 (9 months)
Handled up to 150 inbound/outbound calls daily for clients including AT&T and AmeriMark, provided product and policy information, performed cross-selling, and documented interactions in CRM systems.
Customer Service Representative
Hinduja Global Solutions
Oct 2018 - Dec 2020 (2 years 2 months)
Handled up to 150 inbound calls daily for clients including Cigna and Proclaim, resolved customer issues with professionalism, and met performance targets for quality, handle time, and satisfaction.
Education
Degrees, certifications, and relevant coursework
UCUniversity of the West Indies, Open Campus
Certificate, Project Management
2022 - 2022
Grade: Distinction
Completed a Certificate in Project Management with Distinction at the University of the West Indies Open Campus in 2022.
UCUniversity of the West Indies, Open Campus
Certificate, Supervisory Management
2019 - 2019
Grade: Credits
Completed a Certificate in Supervisory Management at the University of the West Indies Open Campus in 2019.
Heart NCTVET Institute
Diploma, Customer Service Supervision
2016 - 2017
Completed a Diploma in Customer Service Supervision (NVQ-J) at Heart NCTVET Institute from 2016 to 2017.
St. Andrew Technical High School
High School Diploma, Business Administration
2010 - 2015
Earned a High School Diploma with a major in Business Administration at St. Andrew Technical High School from 2010 to 2015.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Social media
Job categories
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