Shanice Findlay
@shanicefindlay
Customer-focused Office Administrator combining technical support and administrative excellence.
What I'm looking for
I’m a customer-focused Administrative & Technical Support professional with 3+ years supporting BPO and education operations. I bring strong troubleshooting, appointment scheduling, and Microsoft Office skills, with a track record of improving issue handling through clear documentation.
In my Office Administrator role, I manage the purchase order cycle by creating and submitting 150+ purchase orders monthly and helping reduce processing delays. I also handle daily printing and distribution of class materials for 10+ teachers, while managing outbound calls to parents and suppliers and escalating issues appropriately.
Previously, I supported education and admissions work by responding to emails and WhatsApp messages, scheduling interviews, and guiding students through application processes. I also delivered technical support as a Technical Support Representative by providing warranty guidance, performing troubleshooting, and scheduling technician appointments to ensure timely resolution and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Office Administrator
Ascot Primary School
Jan 2025 - Jan 2026 (1 year)
Managed monthly purchase orders (150+), helping reduce processing delays. Printed and distributed class materials for 10+ teachers and handled parent/supplier outbound calls, resolving inquiries and escalating issues as needed.
Customer Service Representative
Distinction College / UCAS
Jan 2023 - Jan 2024 (1 year)
Supported students via email, WhatsApp, and inbound calls, scheduling interviews and guiding application processes. Helped update job preference forms and created phlebotomy training packages to support HR functions.
Technical Support Representative
Ibex
Jan 2023 - Jul 2023 (6 months)
Provided warranty information and technical support by running troubleshooting steps and scheduling technician appointments. Focused on timely issue resolution to maintain high customer satisfaction.
Quotation Receptionist
Phil's Hardware
Jan 2021 - Jan 2022 (1 year)
Prepared and delivered accurate customer quotations in both soft and hard copy formats. Provided product knowledge support to help customers make informed purchasing decisions.
Customer Service Representative
Sutherland Global
Jan 2020 - Jan 2021 (1 year)
Handled inbound customer calls for refunds, replacements, and order issues. Filed complaints and coordinated with UPS/FedEx to resolve concerns efficiently.
Education
Degrees, certifications, and relevant coursework
The Mico University College
Associate Degree in Occupational Studies, Business Process Outsourcing
Earned an Associate Degree in Occupational Studies with a focus on Business Process Outsourcing at The Mico University College.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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