Open to opportunities

Shanice Findlay

@shanicefindlay

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Customer-focused Office Administrator combining technical support and administrative excellence.

Jamaica

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What I'm looking for

I’m looking for a customer-focused role where I can combine office administration, technical support, and clear documentation to resolve issues fast, collaborate remotely, and grow with structured processes and a supportive team.

I’m a customer-focused Administrative & Technical Support professional with 3+ years supporting BPO and education operations. I bring strong troubleshooting, appointment scheduling, and Microsoft Office skills, with a track record of improving issue handling through clear documentation.

In my Office Administrator role, I manage the purchase order cycle by creating and submitting 150+ purchase orders monthly and helping reduce processing delays. I also handle daily printing and distribution of class materials for 10+ teachers, while managing outbound calls to parents and suppliers and escalating issues appropriately.

Previously, I supported education and admissions work by responding to emails and WhatsApp messages, scheduling interviews, and guiding students through application processes. I also delivered technical support as a Technical Support Representative by providing warranty guidance, performing troubleshooting, and scheduling technician appointments to ensure timely resolution and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Office Administrator

Ascot Primary School

Jan 2025 - Jan 2026 (1 year)

Managed monthly purchase orders (150+), helping reduce processing delays. Printed and distributed class materials for 10+ teachers and handled parent/supplier outbound calls, resolving inquiries and escalating issues as needed.

Purchase Order Management Administrative Support Customer Service Outbound Calling Scheduling Microsoft Word Excel Time Management

Customer Service Representative

Distinction College / UCAS

Jan 2023 - Jan 2024 (1 year)

Supported students via email, WhatsApp, and inbound calls, scheduling interviews and guiding application processes. Helped update job preference forms and created phlebotomy training packages to support HR functions.

Customer Support Email Support Interview Scheduling Student Advising Administrative Support HR Support Problem Solving Active Listening Cross Cultural Communication

Technical Support Representative

Ibex

Jan 2023 - Jul 2023 (6 months)

Provided warranty information and technical support by running troubleshooting steps and scheduling technician appointments. Focused on timely issue resolution to maintain high customer satisfaction.

Technical Troubleshooting Warranty Support Customer Service Appointment Scheduling Problem Solving Remote Support Customer Satisfaction Documentation Escalation Handling

Quotation Receptionist

Phil's Hardware

Jan 2021 - Jan 2022 (1 year)

Prepared and delivered accurate customer quotations in both soft and hard copy formats. Provided product knowledge support to help customers make informed purchasing decisions.

Customer Service Product Knowledge Administrative Support Communication Office Administration Time Management Multiformat Reporting

Customer Service Representative

Sutherland Global

Jan 2020 - Jan 2021 (1 year)

Handled inbound customer calls for refunds, replacements, and order issues. Filed complaints and coordinated with UPS/FedEx to resolve concerns efficiently.

Inbound Calls Complaint Filing Carrier Coordination (UPS FedEx)Customer Service Critical Thinking Active Listening Documentation Time Management