Open to opportunities

Tiana Galindez

@tianagalindez

Message

Results-driven banking and customer service professional with leadership and fraud investigation experience.

United States

Message

What I'm looking for

I seek a role where I can apply my banking operations and fraud prevention skills, lead teams, drive process improvements, and work in a compliance-focused, collaborative environment.

I am a results-driven professional with extensive customer service, banking operations, and fraud investigation experience. I have led high-volume call operations, managed teller transactions, conducted complex fraud investigations, and consistently delivered process improvements that reduced risk and increased efficiency.

I bring strong communication, time-management, and leadership skills, plus proficiency in Adobe Creative Suite, QuickBooks, and Microsoft Office. I thrive in changing environments, prioritize regulatory compliance and client satisfaction, and am ready to contribute strategic thinking and hands-on execution to a dynamic team.

Experience

Work history, roles, and key accomplishments

Current

Universal Banker

Current

Truist

May 2025 - Present (10 months)

Handle teller transactions, open and manage deposit accounts, promote branch products to meet sales targets, and reconcile daily cash drawers while ensuring AML and security compliance.

Cash Handling Customer Service AML Compliance Promotion Online Banking Support Communication

Cardiac Telemetry Tech

St. Francis Medical Center

Jun 2024 - Aug 2025 (1 year 2 months)

Monitored cardiac patients' vital signs and EKGs, identified arrhythmias, responded to condition changes, and coordinated with clinical teams to ensure timely escalations and patient safety.

Emergency Response Team Collaboration Vital Signs Monitoring Patient Safety

Fraud Operations Specialist

Citizens

Jun 2024 - May 2025 (11 months)

Led complex fraud investigations, analyzed data to mitigate financial risk, produced investigative reports with recommendations, and implemented prevention strategies to strengthen controls.

Fraud Investigation Data Analysis Risk Assessment Reporting Regulatory Compliance Process Improvement AML

Senior Everyday Banker

Bank of the West

Mar 2022 - Jun 2024 (2 years 3 months)

Led remote high-volume customer support operations (40–80 calls/day), coached team members on multi-system processes, de-escalated complex issues, and upheld compliance and performance standards.

Customer Support Coaching Dispute Resolution & Compliance Remote Team Management Sales Support

Lead Front Desk Receptionist

Atlanta Dental

Jan 2022 - Mar 2022 (2 months)

Managed patient scheduling and front-desk operations, maintained accurate records and insurance information, handled billing and payments, and ensured a professional patient experience.

Scheduling Patient Intake Medical Billing Records Management Customer Service Insurance Verification Time Management

Customer Service Agent

Insight Global

Nov 2021 - Jan 2022 (2 months)

Provided remote policy support for Citizens Property Insurance, handled 20–50 inbound calls daily, processed policy changes, coordinated inspections, and maintained detailed client documentation.

Insurance Support Policy Processing Documentation Multitasking Client Coordination Remote Work Attention To Detail

Customer Service Trainer

The Results Company

Mar 2017 - Nov 2021 (4 years 8 months)

Managed 30–80 inbound/outbound calls daily for clients like Hulu and Comcast, trained and coached new hires, resolved complex issues, and drove teams to meet sales and quality goals.

Training Call Center Operations Telemarketing Customer Support Coaching Sales Enablement Performance Monitoring Escalation Management

Team Lead

Chuck E. Cheese

Jul 2015 - Mar 2017 (1 year 8 months)

Supervised and trained staff, managed high-volume transactions and daily operations, upsold products, coordinated events and parties, and maintained compliance with cash-handling procedures.

Team Leadership Cash Handling Customer Service Event Management Training Inventory Control Merchandising Operations

Sales Associate

Yesteryears Antiques

Oct 2014 - Jul 2015 (9 months)

Assisted ~20 customers daily, executed sales transactions, maintained merchandise displays, and collaborated with staff to meet sales targets and keep the sales floor organized.

Retail Sales Merchandising Inventory Management Display Team Collaboration Sales Targets

Secretary

Britton Morris Drywall & Construction

Mar 2014 - Oct 2014 (7 months)

Managed communications, maintained calendars and filing systems, prepared meeting notes and documents, and coordinated client appointments to support office operations efficiently.

Administrative Support Calendar Management Meeting Coordination Documentation Communication