Kekela Garrett
@kekelagarrett
Fraud Triage Specialist leveraging investigative claims review and customer service expertise to protect assets.
United StatesWhat I'm looking for
I’m a Fraud Triage Specialist who has played a key role in building the fraud triage department, developing and implementing processes and procedures for claims review. I establish standard operating procedures that resulted in significant cost savings and helped detect internal fraud, contributing to an employee arrest. I analyze claims for potential fraud while ensuring compliance with company policies and regulatory standards.
Before moving deeper into fraud triage, I strengthened my customer service and investigative instincts through hands-on roles across retail and financial services. I supervised front-end operations as a Customer Service Manager, resolved customer inquiries, and managed cash handling—including tracking shortages and overages—while maintaining a high standard of service. With experience as a Professional Teller processing deposits, withdrawals, and payments, I bring a strong commitment to accuracy, compliance, and timely problem-solving, supported by my Licensed Claims Adjuster certification (0620 All Lines).
Experience
Work history, roles, and key accomplishments
Built the fraud triage department by developing and implementing claims review processes and standard operating procedures. Analyzed claims for potential fraud, ensuring policy and regulatory compliance while supporting internal fraud detection.
Assisted customers with billing inquiries, payments, and account services. Promoted and sold additional products and services to meet customer needs.
Processed financial transactions, including deposits, withdrawals, and payments, while maintaining accuracy. Ensured compliance with banking procedures and supported customer service needs.
Processed customer transactions and maintained accurate cash drawer balances. Delivered friendly, efficient customer service at the register.
Inbound Associate
Caterpillar
Jul 2005 - Aug 2007 (2 years 1 month)
Sorted and organized incoming parts for warehouse storage and distribution. Supported inbound logistics by preparing materials for downstream warehouse operations.
Supervised front-end operations, including cashiers and customer service staff, to maintain high service standards. Managed cash handling procedures by tracking shortages and overages and resolving customer inquiries.
Education
Degrees, certifications, and relevant coursework
ATI College of Health
2011 - 2013
Attended ATI College of Health in Miami, FL from April 2011 to June 2013. Program/degree details are not specified in the provided information.
Miami Northwestern Senior High
1996 - 2000
Attended Miami Northwestern Senior High in Miami, FL from August 1996 to June 2000. Degree/major details are not specified in the provided information.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
Interested in hiring Kekela?
You can contact Kekela and 90k+ other talented remote workers on Himalayas.
Message KekelaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
