JJjanell joyce
@janelljoyce
Client-focused banking analyst with 8+ years in collections, fraud prevention, and operations.
United StatesWhat I'm looking for
I am a dedicated, client-focused banking professional with more than eight years of experience across financial services, collections, loan originations, fraud prevention, quality assurance, and data analysis.
At First Citizens Bank I delivered personalized banking solutions, managed outbound collections, and underwrote industrial equipment loans by analyzing credit profiles and financial statements to reduce risk.
At Citi I conducted fraud investigations, performed QA audits, and analyzed call and customer data to improve service quality and detect unusual account activity. I consistently resolved escalations and handled high-volume inquiries with accuracy.
I also led community engagement and outreach programs, founded a financial-literacy nonprofit for single parents and trauma survivors, and completed training in banking compliance, fraud prevention, and public speaking to strengthen my leadership and communication skills.
Experience
Work history, roles, and key accomplishments
Banking Specialist
First Citizens Bank
Jan 2017 - Jul 2025 (8 years 6 months)
Delivered personalized banking solutions and processed daily transactions with high accuracy while ensuring regulatory compliance; managed outbound collections, negotiated repayment plans, and analyzed loan originations for industrial equipment to reduce credit risk.
Community Engagement Coordinator
Excel Church
Jan 2016 - Jan 2024 (8 years)
Oversaw administrative operations and coordinated outreach programs and large events for 100–200+ attendees, providing counseling, de-escalation, and community support that strengthened relationships and program impact.
CBConducted fraud investigations and QA audits while handling high-volume inbound calls, resolving disputes and performing data analysis on call trends to improve service quality and reduce risk.
Education
Degrees, certifications, and relevant coursework
Cosmetology Certification
Certification, Cosmetology
2025 - 2025
Completed a cosmetology certification in 2025 focused on practical cosmetology skills and client services.
Nursing Studies
Incomplete Nursing Degree (3 years completed), Nursing
Completed three years of nursing studies toward a nursing degree, covering clinical and theoretical coursework.
Duval County Public Schools
Childcare Certification, Childcare
Completed a childcare certification through Duval County Public Schools focused on childcare best practices and compliance.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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